Current vacancies

Independent Lives is always looking for talented, caring people who can help us to grow as an organisation and support more people. We operate an open door policy for anyone wanting to find out more about working in care. Please give us a ring on 01903 219482 for an informal chat about any of the roles listed below or anything to do with working in care.

As a Disability Confident Leader and Mindful Employer, we offer a guaranteed interview scheme to applicants who have a disability and meet the mandatory requirements set out in the person specification. We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If you need physical copies of the below forms, please email us at HR@independentlives.org or call on 01903 219482, and we'll arrange for the forms to be posted to you at the earliest convenience.

Payroll & Banking Customer Care Administrator

Salary:  £19.656 per anum

Hours:  30 hours per week

Type of contract:  Permanent

Location:  Office based, Worthing, West Sussex

Reporting to:  Senior Banking & Payroll Officer

Overview:

Are you highly organised, great with people, and passionate about supporting others to live independently? Join us at Independent Lives as a Payroll & Banking Customer Care Administrator and help make a real difference in the lives of people who employ their own personal assistants using Direct Payments.

This role is perfect for someone who enjoys a balance of customer service, administration, and problem‑solving — all while being part of a friendly, supportive team.

Role Overview

In this role, you’ll be the first point of contact for payroll and banking enquiries, offering clear guidance and reassurance to customers. You’ll support people to submit their hours, understand payroll processes, and resolve everyday queries. Alongside this, you’ll manage banking tasks such as reconciling statements, keeping records up to date, and processing payroll information, including payslips and HMRC submissions. Your work will help ensure customers receive a smooth, reliable service.

What We’re Looking For:

Skills & Experience

• Excellent customer service and communication skills.
• Strong administrative experience and confidence working with documents and data.
• Good knowledge of Microsoft Office, including Excel and Word.
• The ability to manage a busy, varied workload with accuracy and attention to detail.
• Experience in payroll or financial administration (desirable but not essential).
• An understanding of HMRC requirements (desirable).

Values & Approach

• A person‑centred mindset and willingness to adapt to customer needs.
• Commitment to equality, diversity, and inclusive practice.
• A proactive, positive attitude with a focus on continuous improvement.
• Strong teamwork skills and the ability to support colleagues.
• Motivation and enthusiasm for helping others live independently.

Why Join Us?

This role offers the chance to make a meaningful difference by supporting disabled people to manage their Direct Payments while building valuable experience in payroll, banking, customer care, and the charity sector. You’ll be part of a supportive team that values quality, accuracy, and compassion, and you’ll have the opportunity to grow your skills within an organisation that is deeply committed to its mission and to the people it serves.

Empowerment Volunteer

Salary:  Voluntary role - reasonable expenses claimable

Hours:  Around one day a week

Type of contract:  Volunteer

Location:  Office in Worthing or the community, based on needs and preference

Reporting to:  Direct Payments Team

Overview:

Help people build confidence, independence and a stronger voice.

Do you want to support disabled people and carers to feel empowered and informed? Become an Empowerment Volunteer at Independent Lives and make a meaningful difference in someone’s day.

Role Overview:
As an Empowerment Volunteer, you will:

• Help customers understand what support is available and how to access it.
• Assist with workshops and activities that promote independence and self‑advocacy.
• Share success stories and feedback that help improve our services.

What We’re Looking For:

• A positive, supportive attitude and a passion for helping others.
• Good listening skills and the ability to communicate clearly.
• Curiosity and enthusiasm for community engagement.

This is a rewarding opportunity to meet new people, build new skills, and support individuals to live with greater confidence and control.

If you’re ready to make a difference, we’d love to welcome you to the team!

Engagement Volunteer

Salary:  Voluntary role - reasonable expenses claimable

Hours:  Flexible, around a day a week

Type of contract:  Volunteer

Location:  Our Worthing office or in the community, depending on needs & preferences

Reporting to:  Direct Payments Team

Overview:

Make a real difference in your community by helping us listen, learn and improve.

Are you passionate about supporting disabled people and carers? Join Independent Lives as an Engagement Volunteer and help us understand the experiences of the people who use our services.

Role Overview:

As an Engagement Volunteer, you will:

• Speak with customers to gather feedback about their experiences.
• Help review information and ensure customer records are clear and accessible.
• Support the team in improving how our services are delivered and communicated.

What We’re Looking For:

• Friendly, patient communication skills.
• Attention to detail and a willingness to learn.
• An interest in helping people feel heard and supported.

This is a fantastic opportunity to gain experience, develop your confidence, and contribute to shaping better services for disabled people and their families.

If you’d like to help us make a positive impact, we’d love to hear from you!