Patient Safety Officer

Patient Safety Officer

Full Time/Permanent

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us 

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary 

The Patient Safety Officer plays a key role in strengthening a culture of safety, learning, and continuous improvement across St John Ambulance. Working within the clinical governance and patient safety team, you will support the delivery of safe, high-quality care by helping embed patient safety principles across operational and volunteer-led services.

You will support the implementation of the Patient Safety Incident Response Framework (PSIRF), coordinating incident reviews and learning responses that focus on understanding systems, identifying improvements, and preventing recurrence. The role also helps ensure compliance with regulatory requirements, including CQC reporting and Duty of Candour, while working closely with clinical, operational, and volunteer colleagues.

Through effective analysis, collaboration, and communication, you will help ensure that learning from incidents is captured, shared, and translated into meaningful improvements that protect patients, volunteers, and staff.

About You 

You will bring experience of supporting patient safety, clinical governance, risk management, or quality improvement within a healthcare or similarly regulated environment. You’ll be confident working with incidents, complaints, or investigations, gathering information, reviewing cases, and helping produce clear reports or learning reviews that drive improvement.

You have a good understanding of patient safety principles, clinical governance, and risk management frameworks, alongside knowledge of PSIRF, CQC requirements, and Duty of Candour. Comfortable analysing complex information and data, you can identify trends, risks, and opportunities to strengthen services and support organisational learning.

A strong communicator with excellent interpersonal skills, you are able to work collaboratively with staff, volunteers, and senior stakeholders, including when discussing sensitive issues. You’re committed to promoting a positive and open safety culture, encouraging reporting, transparency, and continuous improvement across services.

About the Role 

• Provide data and insights to support the completion of contractual reports on quality and patient safety metrics.
• Support the delivery of quality, safety, and patient experience improvement programmes across the organisation.
• Coordinate patient safety incident and PSIRF investigations, ensuring responsible officers are aware of timelines and supported through the process.
• Assist in developing and monitoring action plans arising from investigations, helping ensure actions are completed and improvements embedded.
• Work with the Clinical Leadership and Governance team to capture, share, and embed learning across services.
• Maintain oversight of actions from governance meetings and periodically shadow frontline services to understand operational delivery and context.

Please see the job description for more detail (this can be viewed on our website or once you click apply)