Part-time Transport and Office Administrator at Church and Community Partnership

Contract Type: Fixed term

Role Type: Employment

Hours: Part time

Application deadline:

Based: Northumberland

Salary: £15 Per Hour

Salary Type: Fixed Salary

Location: Home-based

Role description: Administration

Part-time Transport and Office Administrator

A flexible home-based role coordinating the daily operation of the CCP Community Transport scheme, supporting volunteer drivers and service users, and helping with general office administration for CCP’s Project Lead.

Overview

Hours: 16 flexible hours a week, working from home, negotiated with and responsible to the CCP Project Lead.

Wage and time-scales: £15 per hour for an initial contract of one year, with the possibility of renewal. There will be a three-month probation period at the beginning.

Job purpose

• Oversee the daily operations of the CCP Community Transport scheme, ensuring safe and efficient transport for users such as elderly and vulnerable residents, using the Road XS cloud-based platform for bookings and driver allocation.
• Provide essential administrative and clerical support to CCP’s Project Lead as and when required.

Key responsibilities

• Log and process transport requests, match journeys with nearby available drivers, and monitor the daily departure board and live journey tracking.
• Recruit and support volunteer drivers across CCP’s area of operation, keeping accurate records for MOT, insurance, DBS checks and safeguarding training.
• Generate reports on mileage, journey statistics and scheme impact for trustees and funders.
• Work with the treasurer on driver expenses and client donations, while ensuring data handling follows GDPR and safeguarding policies.
• Act as the main contact for users, drivers and external partners including GP surgeries, keeping people updated about schedule changes or road delays.
• Support the Project Lead with correspondence, records and data management, meetings and document preparation.

Skills and experience

• Comfortable managing cloud-based software. Experience with Road XS or another volunteer driver booking system would be helpful.
• Strong organisational and time-management skills, with the ability to manage complex schedules and multiple priorities.
• Excellent written and verbal communication skills, and confidence dealing with volunteers, partners and vulnerable service users.
• High attention to detail for records, financial data, data entry and document preparation.
• Ability to work very flexible hours and respond quickly, sometimes at short notice.
• Previous experience as a coordinator, administrator or in a similar clerical role.
• Strong knowledge of Microsoft Office, including Word, Excel and Outlook.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Personal skills

• A proactive can-do attitude, self-motivation and initiative.
• Personable, helpful and calm on the telephone.
• Well organised, discreet and able to keep confidences.
• Knowledge and understanding of people living in rural and deep rural areas, and their needs.
• Support for the ethos and vision of CCP, with excellent references.

How to apply