Paralegal

An excellent opportunity has arisen to join Westway Trust’s award winning Cost of Living Crisis Clinic (COLCC) for an initial four month period. We’re excited to offer this role as a job share opportunity. This position is ideal for candidates looking for flexible working while continuing to deliver high-quality, impactful work.

We are seeking a committed and compassionate Paralegal with a law degree (or equivalent) to provide practical legal information, advice, and support to members of the local community and will support the Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients, whilst co-ordinating the efficient service delivery of our clinics.

You should have excellent customer-facing and administrative skills, with experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintain friendly positive relationships with clients, staff, volunteers and other stakeholders.

Key responsibilities of the role include but are not limited to:

• Managing your own small caseload of welfare benefit and housing cases and keeping up-to-date with relevant laws and policies.
• Being the initial point of contact for stakeholders.
• Triaging clients on to our database and referring clients who are out of scope to other relevant organisations.
• Assisting clients to, and supervising volunteers who, complete online and paper forms both face-to-face and remotely.
• Responsibility for monitoring our work, completing reports, writing case studies and making sure volunteers complete their data entry and case notes after advising clients, and running case management statistics using AdvicePro, our case management system, (training on AdvicePro will be provided).
• Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents).

Appeals & Representation Duties (full training will be given)

• Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case.
• Having your own small caseload of disability benefit appeal cases and keeping up-to-date with caselaw.
• Responsible for the smooth case management of appellants’ appeal cases, from inception to post-hearing, (including: those referred to our sponsoring City law firm). This includes steering pre-hearing case conferences, attending hearings, representing appellants, and initiating post-hearing applications for leave to appeal on points of law.

Qualifications:

• You will have a law degree or equivalent. Wanting to become a solicitor is highly desirable.

Knowledge & Experience:

• Previous experience of providing legal advice, with casework.
• A good understanding of the law in any jurisdiction.
• Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintain friendly positive relationships with clients, staff, volunteers and other stakeholders.
• Good time management and organisational skills.
• High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)

Personal Skills:

• Good communication and presentation skills, orally and in writing.
• Good people management/awareness skills.
• Open to building a strong partnership with a job share colleague
• Ability to work independently and on own initiative with minimum supervision.
• Ability to work as part of a team in a multi-cultural and diverse environment.
• An inquisitive mind and good problem solver.
• Interest in civil law.
• Connections to/understanding of North Kensington or the surrounding area is highly desirable

To view the full job description and our employee benefits click on the right hand side.

If you would like assistance on filling out the questions on the application form, please send us an email to HR@westway.org or give us a call on 020 8962 5720 and ask for HR.

The application deadline is Sunday 22 February 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

Cost of Crisis Living Clinic

Sunday 22 February 2026

Fixed term contract

7 hours per week, split over two days on Thursdays and Fridays

£5,620 per annum (FTE £28,100)

North Kensington