Panel Performance and Compliance Manager
Panel Performance and Compliance Manager
Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK – regulated and supported by the NMC – a fit for the future organisation, with fairness and equity at the heart of everything we do.
Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality.
We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England.
We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions.
We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate’s right to practise.
We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core.
We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work.
About the team and what we do
The Panel Support Team ensures that NMC Panel Members and Legal Assessors are efficient, engaged, technically proficient, empathetic in their approach and reflect the diversity of the communities we serve. We manage the selection and appointment, induction and onboarding, ongoing training and continuous development, and performance of over 580 Panel Members and Legal Assessors. We also manage and deliver the Hearings Coordinator induction training programme.
The Panel Performance and Compliance Manager will play a key role in supporting the Panel Services Manager deliver and operationalise key activities for the Panel Support Team and the independent panel members and legal assessors who sit on our panels (circa 600 people) .
Your role and impact
Your role and impact
They will be responsible for working with colleagues across the Professional Regulation directorate and the wider organisation to implement key changes for activities.
They will also contribute to the improvements of the quality of decisions made at hearings by overseeing the performance management framework for panel members and legal assessors and work closely with the Panel Training Manager to input into the annual panel member training programme. They will provide support to the Panel Services Manager in the management of contracts between the NMC and panel members and legal assessors.
They will provide support to the Panel Support Team by playing a lead role in the design and delivery of a communications strategy for panel members and legal assessors.
What you'll bring to the role
- Experience of leading on changing operational systems and processes
- Experience of management of contracts with individuals
- Demonstrable experience of successful quality management, resolution and performance improvement
- Ability to plan, prioritise and work within strict deadlines
- Developing and maintaining relationships with contractors or external stakeholders
- Highly effective communicator with excellent written and verbal skills
- Use data to identify issues and deliver practical solutions
- Innovative problem solving skills
Salary Details:
London- £56,174 - £62,416
Edinburgh- £52,241 - £58,046
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans
Additional Information
The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.
We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.
Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.
For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustments
We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.
Screening and vetting
All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.
About The Nursing and Midwifery Council
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Our Hiring Process
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