Over 65's Adviser

Apply before 11.59pm on 19 June 2026.

Job summary

Salary

£27,263 to £29,806

Location

Ilkeston

Workplace

Hybrid working

Contract

Permanent

Hours per week

37

How to apply

You can check for more information and how to apply.

About the role

Over 65’s Adviser (Trainee positions available)

Hours: Full-Time (37 hours per week)

Contract: Permanent Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)

Location: Ilkeston (With travel to outreach locations, other community venues and home visits)

About the Role:

We're looking for highly motivated and committed individual to join our existing advice services team who are focused on providing advice to people over the age of 65. You will be providing help and advice on a broad range of issues which will involve form filling and providing energy advice including carbon monoxide and gas safety. Advice will be predominantly by Telephone with some Face to Face advice in Outreach venues and Home visits.

Travel will be required throughout the locality as you will delivering presentations to external partners and referral agencies. This role also requires community networking and attendance at meetings to promote the service.

Who we are looking for:

The ideal candidates will have:

• Excellent communication skills – both written and verbal (essential)

• A non-judgemental, empathetic approach to people (essential)

• Strong IT and digital skills, with the ability to learn new systems quickly (essential)

• A commitment to working to performance targets and KPIs (essential)

• A solid understanding of the current welfare benefits system (preferred)

What we offer:

We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

• Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas

• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)

• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks

• Contractual sick pay: depended on length of service

• Long service rewards: Extra leave and gift cards after five years of service and beyond

• Workplace pension: Auto-enrolment into our pension scheme

• Hybrid working: the option to work from home, if it works for you and for us