Outreach Caseworker

Are you ready to make a real difference by helping people reduce their reliance on emergency care services? Do you have expertise around smoking cessation?

Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As an Outreach Caseworker, you’ll work directly with individuals who frequently access urgent care services. You’ll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.

• Supporting individuals with complex needs and/or smoking related respiratory complaints to reduce their use of A&E, 999, and mental health services.
• Building strong relationships with health, social care, emergency services and local smoking cessation partners and community based respiratory health teams.
• Creating personalised support plans and co-producing exit strategies with service users.
• Attending multi-disciplinary meetings and advocating for service users across agencies.
• Using your expert smoking cessation specialist knowledge and experience to support colleagues to have meaningful smoking cessation conversations with their clients and increase referrals and signposting into existing local smoking cessation services.
• Identify gaps in community based services, relating to respiratory health, which may be contributing to, or exacerbating, frequent use of urgent care.

• Experience in casework across mental health, substance use, or other community-based services.
• Experience of providing smoking cessation support and guidance.
• Excellent knowledge of local smoking cessation services and referral pathways.
• Strong communication and coaching skills to influence and support vulnerable individuals.
• Confidence in managing safeguarding concerns and working independently.
• Emotional intelligence, resilience, and a commitment to inclusive practice.

Please note this is a non-clinical role. Interested? The closing date for applications is 23.59 on Sunday 29th March 2026.  Interviews may be ongoing throughout the advertising period and are expected to be completed by Monday 6th April, 2026. 

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.