Organisational Development Administrator

Organisational Development
Administrator

Job pack

Thank you for your interest in working within the Citizens Advice service. This job

pack should give you everything you need to know to apply for this role and

what it means to work within the Citizens Advice service.

In this pack you’ll find:

●  Our values

●

3 things you should know about us

●  Overview of the Citizens Advice service

●  Overview of the OD Administrator role

●  Role Profile and Person Specification

●  Our approach to Equity, Diversity & Inclusion (EDI)

●

Further information and how to apply

 Our values

Values to help us achieve our cultural ambition: an inclusive, purpose driven

workplace that listens, works together, is open and honest, accessible and

helps everyone be the best they can be.

Purpose driven we always focus on the people who need our help.

People focused we recognise, value and reward contributions and talents in

an open, fair, and meaningful way.

Collaborative we build relationships across teams and locations to foster

innovation and inclusive ways of working.

Transparent we are open and honest, sharing information early and often

whenever we can.

  3 things you should know
about us

1. We’re local and we’re national. Citizens Advice have 4 national offices and

offer direct support to people across England, Wales and the Channel Islands

in 236 independent local Citizens Advice services, including within the New

Forest.

2. We’re here for everyone. Our advice helps people solve problems and our

advocacy helps fix problems in society. Whatever the problem, we won’t turn

people away.

3. We’re listened to - and we make a difference. Our trusted brand and the

quality of our research mean we make a real impact on behalf of the people

who rely on us.

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Overview of the Citizens Advice
service

The Citizens Advice service comprises a network of over 230 independent local

Citizens Advice charities across England, Wales and the Channel Islands, and the

national charity. The role of the national charity is to enable local Citizens Advice to

deliver their services and jointly deliver other services at a national level, including

the website.

Citizens Advice provide support from:

●    511 local Citizens Advice offices in communities across England and Wales
●    over 1,166 outreaches in local communities, such as GPs’ surgeries, hospitals,

libraries, prisons and community centres

●  the Witness Service, available in 234 criminal courts across England and Wales

Across the whole of Citizens Advice, the service is delivered by around:

●    10,000 local staff

●    19,500 volunteers

We help millions of people every year with free, independent and expert advice
across the broadest range of areas – from money and debt to benefits, housing,
energy, work and so much more.

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Overview of the Organisational
Development Administrator role

We are looking for an organised and proactive Administrator to provide essential

support  across  training,  volunteering  and  organisational  activities.  The  role

involves coordinating staff and volunteer training, maintaining accurate records

and assisting with volunteer recruitment, induction and ongoing engagement to

ensure a positive and well-supported experience for all.

You  will  also  play  a  key  role  in  supporting  events,  meetings  and  governance

activities. Coordinating committee meetings, preparing agendas and minutes, and

maintaining  accurate  records.  You’ll  provide  general  office  administration  and

offer  cover  for  the  Company  Secretary  when  required,  helping  to  ensure  the

organisation  runs  smoothly  and  efficiently  day  to  day.  This  is  an  excellent

opportunity  for  someone  with  strong  administrative  skills  who  enjoys  working

collaboratively and supporting people at all levels of an organisation.

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  Role Profile

Job Title

  Organisational Development Administrator

 Reporting to

Organisational Development Manager

 Annual Salary

£14,728 (£26,300 FTE)

 Hours of work

 21 hrs per week

 Location

 Lymington

 Holiday

 25 days per annum (pro rata), plus bank holidays

Key
responsibilities

Training Administration

  Provide day‑to‑day administrative support for staff

and volunteer training programmes.

  Coordinate training courses, including booking

venues, arranging online sessions, sending out

joining instructions and circulating materials.

  Maintain organisational training records,

attendance logs and learning documentation.
  Support the administration of mandatory and

refresher training requirements.

  Support the Organisational Development Manager

in planning annual training programmes.

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Volunteer Administration & Support

  Provide administrative support for the recruitment,

onboarding and ongoing management of

volunteers.

  Support the Volunteer Welcome & Induction

Champion with the volunteer induction process.
  Maintain and update the volunteer database and

documentation.

  Act as a point of contact for volunteers for general

administrative queries.

  Support volunteer engagement activities and help

to ensure volunteers feel informed and supported.

Events, Engagement & Organisational Activities

  Support CANF Away Day events, including logistics,

venues, materials and follow‑up actions.
  Assist with the organisation of staff meetings,

volunteer gatherings and internal workshops.

  Provide pre- and post‑event administration,

including feedback collection and recording learning

points.

Meetings, Committees & Partnership Support

  Coordinate Trustee meetings including booking

venues.

  Produce agendas, circulate papers and take meeting

minutes for CANF committees, as appropriate.

  Record actions clearly and support follow‑up

activity.

Trustee Board & Company Secretary Support

  Provide cover for the Company Secretary at Trustee

Board meetings and events during periods of leave.

  Maintain and update Trustee records and

documentation.

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  Support the Company Secretary to maintain

accurate records of meetings and decisions in line

with organisational requirements.

General Office Administration

  Provide general office administration support,

ensuring smooth day‑to‑day operations.

  Maintain organised and accurate filing systems

(digital and physical where required).

  Order supplies and support office coordination as

required.

  Assist colleagues with administrative tasks linked to

organisational development initiatives.

Other

  Complete induction and mandatory training

relevant to your role.

  Work within our organisational key principles,

policies & procedures.

  Embed Equity, Diversity and Inclusion (EDI) in day-

to-day work.

  Work effectively both independently and

collaboratively in teams.

  Undertake any other duties as might be reasonably

required within the scope of this role.

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Person Specification

Essential Criteria

  Experience in an administrative role, ideally supporting training,

volunteers or people‑focused services.

  Experience of organising or administering training, meetings or events.
  Strong organisational skills with excellent attention to detail.
  Ability to manage multiple tasks and priorities effectively.
  Good written and verbal communication skills.
  Ability to handle confidential and sensitive information appropriately.
  Confident using IT systems, including Microsoft Office or similar

databases.

  Positive, collaborative approach to supporting staff and volunteers.

Desirable Criteria

  Experience supporting volunteers or working in a volunteer active

organisation.

  Experience administering training or learning & development activity.
  Experience of taking meeting minutes.
  Experience working within the charity or voluntary sector, particularly

Citizens Advice or a similar organisation.

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Our approach to Equity, Diversity

and Inclusion (EDI)

EDI is of strategic importance within Citizens Advice New Forest (CANF) and
recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in
which everyone has a sense of belonging. We particularly welcome applications
from people we would like to see better represented in our organisation and
sector - people of colour, LGBTQ+ people and disabled people.

We are also a flexible employer, so our roles may suit anyone who’d prefer a
flexible arrangement to help their work/life balance.

Further information & how to apply

If you would like to discuss this role further, please contact Sallie Southam via
jobs@canf.uk

To apply for this role, please send your CV and a cover letter (no more 500
words) to jobs@canf.uk  explaining how your skills and experience fit with the
requirements of this role.

Applications will only be accepted on receipt of a CV and cover letter to
the above email address.

Applicants will be considered on a rolling basis and the closing date for this role
is Friday 15th May 2026.

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