Operations Manager

Job Summary

The Operations Manager will lead and oversee the delivery of key services across Age UK Bury, including the Chatterbox Café, two retail shops (Bury and Ramsbottom) and the Volunteer Service. The postholder will be responsible for driving enterprise growth, supporting and developing fundraising activity, and ensuring the consistent delivery of high-quality, person-centred services that enhance the wellbeing and independence of people aged 50+ across Bury’s communities.

This role requires a dynamic and innovative leader who can balance organisational excellence with income generation, team development, and strategic collaboration

Hours of work: Full-time, 37 hours per week. Monday – Friday and occasional weekends (Saturday or Sunday) (days and times will vary due to events).

Annual Leave: 20 days per year, plus all statutory bank holidays and one compulsory day off from Age UK Bury. In addition, 3 days paid leave for you to undertake voluntary work for a charity of your choice.

Contract: Permanent subject to 6-months probationary period.

Salary: £28,860 annually, and contribution to pension scheme

Job Location: The Jubilee Centre, Bury & Ramsbottom shops and Hybrid working within the borough of Bury

About the Role

Leadership & Operations

• Oversee daily operations across café, retail shops, volunteer services, and the Jubilee Centre
• Ensure high standards of customer service and service delivery
• Lead, motivate, and develop a multidisciplinary team
• Support recruitment, onboarding, and ongoing staff development

Growth & Income Generation

• Drive profitability and sustainability across café and retail operations
• Identify and develop new income streams and partnerships
• Support fundraising initiatives and activities
• Grow and enhance the volunteer programme

 Strategy & Collaboration

• Work closely with the CEO to deliver organisational objectives
• Build and maintain relationships with stakeholders, partners, and the local community
• Represent the organisation externally

Digital & Marketing

• Promote digital innovation, including use of EPOS and other systems
• Support marketing campaigns and social media activity
• Use data and insights to improve reach, engagement, and services

Finance & Compliance

• Monitor budgets and financial performance
• Produce monthly reports and maintain accurate records
• Ensure compliance with safeguarding, GDPR, and Health & Safety requirements

About You

Essential Skills & Experience

• Proven experience in operations management (charity, retail, hospitality, or community sector)
• Experience managing multiple services or sites
• Track record in income generation, fundraising, or business development
• Strong leadership and team development skills
• Experience managing budgets and reporting
• Excellent communication and stakeholder engagement skills
• Understanding of safeguarding, GDPR, and confidentiality

Personal Qualities

• Passionate about supporting older people and local communities
• Proactive, innovative, and solutions-focused
• Resilient and adaptable
• Highly organised with strong attention to detail
• Committed to equality, diversity, and inclusion

How to Apply

• Download the forms below. Email completed forms to jobs@ageukbury.org.uk
• Collect a job pack from the Jubilee Centre, Mosley Avenue, Bury, BL9 6NJ
• Call us on 0161 763 9030
• For more information email: jobs@ageukbury.org.uk
• Find the advert on Indeed.com

Applications closing date:  28 April 2026

Interviews - Week commencing 11 May 2026

Documents

Job Vacancy Description (PDF format) 

Person Specification (PDF format)

Application Form (WORD DOCX format)(Please note you will have to 'enable' editing on the document to complete it)

Equal Opportunities Form (WORD DOC format)