Operations Manager
Operations Manager - London
We are seeking an enthusiastic and experienced Operations Manager to lead and empower a team of Operations Officers as we transition from
In this role, you will oversee a geographically dispersed team supporting a diverse and growing network of Licensed Organisations (LOs) delivering the Duke of Edinburgh’s Award (DofE). These partners include schools, colleges, charities, local authorities, youth organisations, and secure settings.
As a key member of the leadership team, you will drive performance, champion quality experiences for young people, and play an active role in delivering strategic priorities across the organisation.
- Lead, motivate, and develop a high-performing, remote team to deliver against SMART objectives and KPIs.
- Foster a positive, inclusive, and supportive team culture aligned with DofE values and behaviours.
- Oversee delivery standards, ensuring consistency, quality, and compliance across your team’s portfolio.
- Support your team to identify and engage new Licensed Organisations, particularly those supporting strategic growth and accessibility.
- Build and maintain senior stakeholder relationships across partner organisations.
- Analyse performance data and KPIs to drive decision-making and implement improvement plans.
- Oversee grant processes, including approval, monitoring, and evaluation of funded projects.
- Ensure effective delivery of training pathways across the network.
- Lead and support network engagement activities such as meetings and events.
- Collaborate with leadership colleagues to implement business plans and strategic initiatives.
- Contribute to national projects, innovation, and continuous improvement initiatives.
- Represent the organisation externally, staying informed on policy developments and sector trends.
What we are looking for:
Essential Experience & Knowledge
- Proven experience leading and developing geographically dispersed teams.
- Strong track record of coaching and supporting team members to achieve results.
- Experience managing multiple projects and priorities—ideally within the third sector.
- Skilled in project planning and delivery with strong attention to detail.
- Experience using data and insights to inform strategy and performance.
- Commitment to quality, continuous improvement, and impact measurement.
Skills & Attributes
- Inspiring and empowering leadership style.
- Strong decision-making skills grounded in evidence and analysis.
- Passion for increasing access and removing barriers for marginalised young people.
- Self-motivated, resilient, and positive with the ability to work independently.
- Excellent problem-solving and analytical skills.
- Strategic thinker with flexibility and adaptability.
- Strong communicator, able to influence stakeholders at all levels.
- Excellent project management and prioritisation skills.
- Highly organised, solutions-focused, and impact-driven.
Please note that as this role is regional based, travel expenses will be supported for team / network related journeys within the patch. Travel costs will not automatically be covered for journeys originating outside the defined geographical area unless required for meetings or training requirements.
Please note that as this role is regional based, travel expenses will be supported for team / network related journeys within the patch. Travel costs will not automatically be covered for journeys originating outside the defined geographical area unless required for meetings or training requirements.
How to apply and interview dates
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: 28th June - midnight
1st interviews will take place on: 6th July to be held via MS Teams
2nd interviews will take place on: 13thJuly - to be held in Person.
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email
Benefits
We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
About The Duke of Edinburgh's Award
The Duke of Edinburgh’s Award is a renowned charity that empowers young people by offering life-changing programs. With a vision of Youth Without Limits, their aim is to provide over a million young individuals, particularly those facing marginalisation, the opportunity to participate in their transformative initiatives within the next five years. By supporting young people in acquiring new skills, overcoming obstacles, and building confidence and resilience, they promote personal growth and development.
The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity.
With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable.
As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.
The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity.
With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable.
As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.
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