Operations Manager

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and
support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets
action.

The role of Operations Manager contributes directly to improving the lives of unpaid
carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing
carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

  We’re a trusted local charity supporting thousands of unpaid carers across

Brent.

  Our services range from advice and advocacy to support groups and

activities.

  We work closely with health, social care, and community partners to ensure

carers are recognised and supported.

  Our team is passionate, diverse, and committed to making Brent a better

place for carers.

The Role

The Operations Manager is a pivotal leadership position designed to bridge the gap
between the CEO’s strategic vision and the frontline delivery of services.

  You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring
that information, advice, and respite activities are delivered to the highest
standard.

  You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow
best practices and that the centre remains a safe, confidential space for
vulnerable residents.

  You’ll manage the CRM and data reporting systems, translating daily activities
into "impact stories" and performance metrics for the Board of Trustees and
local commissioners (Brent Council/NHS).

  You’ll provide direct line management to a diverse team, including Advice

Officers, Counselling Coordinator and the Volunteer Co-ordinator.

  You will manage and oversee the quality of the advice provided, undertaking

case file reviews, in line with the Advice Quality Standard framework.

  You’ll make sure the physical office environment is fit for purpose, managing

health and safety, equipment, and IT infrastructure.

What We’re Looking For

We are looking for a "hands-on" leader who combines operational grit with a deep-
seated passion for social justice and carer rights.

Essential Experience

  You’ll have a track record of managing teams and operations within a charity,

health, or social care setting.

  You’ll possess a working knowledge of the Care Act 2014 and of providing or
managing advice and information services and the specific challenges
faced by unpaid carers.

  You’ll be "tech-literate” and will be comfortable using databases (CRMs) and

proficient in using a range of Microsoft software.

  You’ll be a strong communicator and will be able able to build rapport with a

range of stakeholders

  You don’t just manage processes; you care about people. You align with our

mission to ensure carers are "recognised, valued, and supported to live rather
than just exist."

Desirable Extras

  Experience working in a multicultural borough like Brent, with an

understanding of how to reach under-represented or "hidden" carer
communities.

What We Offer

  Professional growth: Training, mentoring, and opportunities to develop your

career.



Inclusive culture: A diverse team where everyone’s voice is valued.

  Company Pension Scheme

  Health & Wellbeing Assistance Scheme for Employees



Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from
you. Apply today and help us champion carers in Brent.