Operations Administrator (fixed term)
Operations Administrator (fixed term)
This key role provides comprehensive administrative support, coordination, data collection, transformation, and data input across quality and performance functions. You will contribute to the organisation’s Quality & Safety team by supporting key data‑related projects as well as routine Quality & Safety administrative activities. The role requires the ability to work independently while also being an active part of a supportive and friendly team.
Fixed Term Contract ending on the 16th of June 2026
£26419.5 per annum
Fixed Term Contract ending on the 16th of June 2026
£26419.5 per annum
Key Responsibilities
Administrative support
• Co-ordinate regular quality meetings, including venue booking, keeping track of actions, circulating the agenda, taking minutes and scheduling.
• Collating and producing information for use by senior managers and trustees in Committee meetings, liaising with colleagues across all departments where necessary.
• Providing administrative support to the policy and procedure review cycle.
• Be the key administrator Together’s incident, accident, and complaints reporting software, guiding staff on how to use the system via webinars/phone support and email.
• Use of software/ excel to present information in various formats including graphs, flow charts and infographics, where required.
• Where required, be first point of contact for complaints or compliments made by phone about Together services.
• Support the Quality Officer with administration with outcome measures programme of works which includes data collation and follow up.
• Support staff with any Case Management System (CMS) related queries and support the wider team with CMS queries.
Administration and data management
• Ensure that data for incident, accident and complaints review meetings are met, providing different formats of presentation including graphs, tables and where required, infographics.
• Carry out light computer drive-based filing and correspondence duties where required.
• Keep up to date record of all services with key points of contacts and key details, review regularly and distribute to relevant staff.
• Provide ad-hoc support in data collating, and inbox management for Together’s client management system.
Project work- Data input and management
• Data input from various sources and formats to our Microsoft Dynamics based CMS system.
• Data download and transfer between our previous CMS system and SharePoint.
• Support the process of data deletions in line with GDPR and retention policies from our previous CMS system.
General
• Work closely with a wide range of colleagues from Operations, Communications, HR, Finance, Learning & Development. Be a point of contact for internal operations inquiries.
• Within own areas and activities and mindful of others, maintain a safe, healthy and secure working environment.
• Promote and maintain Together’s philosophy and policies in all areas of work
• Travel to Together sites and other venues around the UK if required.
Confidentiality
• Information relating to people we work with must be treated in the strictest confidence and discussed with colleagues only with prior consent of the individual, unless in the case of risk
• Information relating to staff must be treated in the strictest confidence and discussed only with other senior staff or line manager.
This list is not exhaustive and amendments and additions may be required in line with future policy changes.
• Co-ordinate regular quality meetings, including venue booking, keeping track of actions, circulating the agenda, taking minutes and scheduling.
• Collating and producing information for use by senior managers and trustees in Committee meetings, liaising with colleagues across all departments where necessary.
• Providing administrative support to the policy and procedure review cycle.
• Be the key administrator Together’s incident, accident, and complaints reporting software, guiding staff on how to use the system via webinars/phone support and email.
• Use of software/ excel to present information in various formats including graphs, flow charts and infographics, where required.
• Where required, be first point of contact for complaints or compliments made by phone about Together services.
• Support the Quality Officer with administration with outcome measures programme of works which includes data collation and follow up.
• Support staff with any Case Management System (CMS) related queries and support the wider team with CMS queries.
Administration and data management
• Ensure that data for incident, accident and complaints review meetings are met, providing different formats of presentation including graphs, tables and where required, infographics.
• Carry out light computer drive-based filing and correspondence duties where required.
• Keep up to date record of all services with key points of contacts and key details, review regularly and distribute to relevant staff.
• Provide ad-hoc support in data collating, and inbox management for Together’s client management system.
Project work- Data input and management
• Data input from various sources and formats to our Microsoft Dynamics based CMS system.
• Data download and transfer between our previous CMS system and SharePoint.
• Support the process of data deletions in line with GDPR and retention policies from our previous CMS system.
General
• Work closely with a wide range of colleagues from Operations, Communications, HR, Finance, Learning & Development. Be a point of contact for internal operations inquiries.
• Within own areas and activities and mindful of others, maintain a safe, healthy and secure working environment.
• Promote and maintain Together’s philosophy and policies in all areas of work
• Travel to Together sites and other venues around the UK if required.
Confidentiality
• Information relating to people we work with must be treated in the strictest confidence and discussed with colleagues only with prior consent of the individual, unless in the case of risk
• Information relating to staff must be treated in the strictest confidence and discussed only with other senior staff or line manager.
This list is not exhaustive and amendments and additions may be required in line with future policy changes.
Skills, Knowledge & Expertise
Essential
Ability to communicate clearly with colleagues of all levels, external contacts and service users
Responds efficiently and effectively to customer needs, and is focussed on finding a solution
Completes standard letters, forms and records legibly and without errors, showing a high standard of IT skill
Keeps accurate and complete records and handles data appropriately according to legislation, policies and procedures
Experience of supporting a busy department managing different priorities, organising a high volume of incoming information efficiently
Responds positively and quickly in response to new information, changing conditions or unexpected obstacles
Ability to break down large tasks into manageable pieces of work to meet deadlines
Ability to grasp IT & administrative systems quickly and learn while doing
Highly organised and able to keep track of information from a variety of sources
Relates to others in an open, constructive manner
Able to resolve complaints or issues diplomatically
Ability to communicate clearly with colleagues of all levels, external contacts and service users
Responds efficiently and effectively to customer needs, and is focussed on finding a solution
Completes standard letters, forms and records legibly and without errors, showing a high standard of IT skill
Keeps accurate and complete records and handles data appropriately according to legislation, policies and procedures
Experience of supporting a busy department managing different priorities, organising a high volume of incoming information efficiently
Responds positively and quickly in response to new information, changing conditions or unexpected obstacles
Ability to break down large tasks into manageable pieces of work to meet deadlines
Ability to grasp IT & administrative systems quickly and learn while doing
Highly organised and able to keep track of information from a variety of sources
Relates to others in an open, constructive manner
Able to resolve complaints or issues diplomatically
Job Benefits
The benefits of working for Together
Download the PDF to find out more about what you can get out of working for us.
About Together for Mental Wellbeing
Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives.
We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.
We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.
About Together for Mental Wellbeing
Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives.
We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.
Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.
Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.
At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.
As an employer, we are committed to making any reasonable adjustments during the recruitment process.
We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.
Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.
Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.
At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.
As an employer, we are committed to making any reasonable adjustments during the recruitment process.
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