Operations Administrator at North Tyneside VODA

Contract Type: Fixed term

Role Type: Employment

Hours: Part time

Application deadline:

Based: North Tyneside

Salary: £24,570 to 25,370

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Administration

Operations Administrator

• Hours:24 hours per week (across 4 days)
• Salary:£24,570 – £25,370 per annum (pro rata)
• Contract Type:Fixed-term, 12 months
• Location:Wallsend, North Tyneside
• Reports to:Chief Executive Officer

Role Purpose

The Operations Administrator plays a key role in supporting a vibrant, ambitious centre of excellence for the voluntary, community and social enterprise (VCSE) sector in North Tyneside. You will provide day-to-day operational, administrative, and facilities support to the VODA team and ensure an excellent experience for our members, visitors, and community groups.
 

Key Responsibilities

• Front-of-House & Hub Support
• Provide a warm, professional welcome to all visitors by staffing the reception desk.
• Prepare and maintain hub facilities, including meeting rooms, the IT suite, and hot-desking areas.
• Support new and existing hub users by promoting available services and managing bookings.
• Operational & Administrative Support
• Maintain and update VODA’s membership database and CRM system.
• Collect, record, and process monitoring and evaluation data in line with organisational requirements.
• Assist with day-to-day office operations including opening/closing the building and supporting team events.
• Help ensure the smooth running of the Spirit of North Tyneside Hub.
• Compliance & Health and Safety
• Support the implementation of health and safety procedures within the building.
• Ensure compliance with data protection and confidentiality policies.

Person Specification

Knowledge

• Understanding of data protection and confidentiality requirements.
• Awareness of the role and value of the VCSE sector.
• Working knowledge of Microsoft 365 applications.

Experience

• Providing administrative support in a busy environment.
• Recording, collating, and processing data accurately.
• Managing enquiries via telephone, email, and face-to-face communication.

Skills & Attributes

• Excellent interpersonal and communication skills, with the ability to engage confidently with diverse audiences.
• Strong organisational skills, including the ability to plan, prioritise, and manage time effectively.
• Flexible and adaptable, with a willingness to work occasional evenings or weekends as needed.

Conditions of Employment

Pension: If eligible, the post holder will be enrolled into the VODA Pension Scheme.

Hours: 24 hours per week over 4 days, typically within office hours (9:00am – 5:30pm Monday–Thursday; 9:00am – 4:30pm Friday). Some evening or weekend work may be required.

Annual Leave: 28 days per year, increasing by one day per full year of service to a maximum of 33 days (pro rata for part-time staff).
 

How to Apply