Operations Administrator

Care & Repair
North East Wales
Recruitment Pack

Website: https://careandrepair.org.uk/agencies/care-repair-north-east-wales/
and https://pfy.org.uk/

Registered Office – Place For You, Rowleys Drive, Shotton, Flintshire, CH5 1PY

Care and Repair (North East Wales) Limited is a charitable Community Benefit
Society registered under the Co-Operative and Community Benefit Societies
Act 2014 (29904R)

Welcome

Thank you for considering a role with Care and Repair North East Wales. We are delighted
to be advertising this position and are eager to welcome talented and enthusiastic people
to join our team.

This  booklet  aims  to  provide  you  with  some  information  on  who  we  are  as  an
organisation,  the  work  we  do,  and  to  offer  some  advice  to  help  you  through  the
recruitment process.

If you would like to informally discuss the advertised role or if you need an accessible
version of the pack, including a Welsh version, please email XXXX or telephone XXXX

Who We Are

Care and Repair North East Wales is a non-profit organization, dedicated to enhancing the
quality  of  life  for  older,  disabled,  or  vulnerable  people  in  Flintshire  and  Wrexham.  Our
organisation has been serving the community for  over 25 years, providing essential support
and  assistance  to  help  individuals  regain  or  maintain  their  independence  and  live
comfortably and safely in their own home.

We are proud to be part of the wider Care & Repair Cymru group which was founded in
1979  to  combat  the  problem  of  older  homeowners  living  in  housing  that  was  unfit  for
human habitation and lacked basic amenities. We are one of 13 agencies working together
to serve the whole of Wales.

We are a person-centred organisation, meaning our clients’ needs and wishes are at the
heart of everything we do. We work to give people freedom and independence, and this
starts by recognising their individuality and the right to know and decide what is best for
themselves.

What We Do

Our primary focus is on ensuring that elderly and disabled individuals can continue to live
independently  and  safely  in  their  homes.  Our  team  of  skilled  professionals  and
compassionate staff work closely with clients and partner agencies to provide personalised
solutions to meet the specific needs of individual clients.

Casework Service - home visits undertaken by a committed team of staff that provide
advice on housing repair solutions, home maintenance, security, heating, energy efficiency
and possible sources of funding.

Technical Team - available to advise and assess on all aspects of building works including
the selection of suitable builders, effective tendering and monitoring the works on site.
The agency maintains a register of reliable contractors and consultants.

Hospital to a Healthier Home Service - a collaboration between Care and Repair and
Betsi  Cadwaladr  University  Health  Board  to  identify  older  patients  who  have  housing
problems that may delay their discharge back home. Care and Repair teams then work with
patients and their families to carry out home improvements needed to enable quick and
safe discharge. The service improves patient flow and reduces re-admissions.

Managing Better Service - a home visiting service offering advice and practical help for
people age 50+ who have sight or hearing loss, are living with a form of dementia or who
have experienced a stroke. Our specialist team will carry out an assessment of the risk of
falls,  give  advice  and  help  to  live  independently  and  safely,  access  useful  services,  and
advise on technology to increase independence.

Older not Colder Service - part of a Wales-wide partnership that helps people in our
area keep their homes warm and reduce their energy bills.

Adaptations Team - provide a range of services including home repairs, adaptations and
improvements to address issues such as safety hazards, mobility challenges, and energy
efficiency.

Wellbeing Support Service - provides holistic and person-centred assistance for 6-12
weeks following hospital discharge. Identifying practical, social and community solutions.

Hoarding Support Service - provides intensive support over 6-12 months for people
with hoarding behaviours.

Place  for  You  is  the  name  we  give  to  the  community  work  we  do.    Our  committed
independent management board and dedicated team, are working to improve the area to
provide a safe and biodiverse environment for the local community to connect, play sport,
relax and enjoy enhancing their well-being.

Our Vision, Values and Mission

Vision: A Wales where all older people can live independently in warm, safe, and
accessible homes.

Values:
Caring - We care about people and our environment.
Accountable - We develop tailor made solutions which embrace quality and innovation.
Respectful - We are inclusive, and draw strength from different voices, perspectives and
experiences.
Exceptional customer experience - People at the heart of everything we do.

Mission: We provide leadership, expertise, innovation, advocacy, resources, and
evidence to support investment that ensures all older people in Wales can live
independently in warm, safe, accessible homes.

The Benefits of Working for Us

When you become a part of Care and Repair North East Wales, you join a dedicated team
of professionals committed to making a positive impact on the lives of others. We offer an
inclusive  and  supportive  work  environment  that  values  collaboration,  creativity,  and
personal development. As an employee, you can expect:

•  Meaningful Work: Every day, you will be contributing to improving the lives of elderly,
disabled, and vulnerable people. Making a significant contribution to the betterment
of their lives and reducing the pressure on our public services.
Professional Growth: We encourage and support the continuous development of our
employees; providing training and opportunities to enhance your skills and expertise.
•  Work-Life Balance: We understand the importance of maintaining a healthy work-life

•

•

balance and strive to offer flexible working arrangements.
Positive  Workplace  Culture:  Our  organisation  promotes  a  positive  and  inclusive
workplace culture where diversity and individual contributions are celebrated.

We Offer

•  25 days annual holiday, plus 1 extra day every year up to a maximum 30
days + Bank Holidays if full time otherwise pro rata + a discretionary
additional day on your birthday

•  Contributory Company Pension Scheme (up to 6% employer contribution)
•  Flexible working
•  Discretionary Employee Assistance Scheme
•  Free parking at our offices
•  Access to a 20-acre Community Park and Woodland
•  We also include free tea and coffee

Diversity and Equality Statement

At Care and Repair North East Wales, we are committed to promoting diversity, equality,
and inclusion at all levels of our organisation. We celebrate the unique perspective that each
person has formed from their personal background and experiences. We are dedicated to
fostering  a  workplace  that  is free  from  discrimination  and  where  each  individual  feels
respected.

We welcome applications from all people who meet the requirements for the role regardless
of age, gender, ethnicity, sexuality, or disability.

Data Privacy

We take data privacy seriously and are committed to protecting the personal information
of our employees, clients, and applicants. During the recruitment process, we may collect
and process personal information provided by candidates, such as names, contact details,
employment history, qualifications, and other relevant details. This information is collected
solely for the purpose  of assessing candidates' suitability for employment with Care and
Repair North East Wales.

All personal data collected during the recruitment process is stored securely and treated
with strict confidentiality. Personal data collected during the recruitment process will not
be shared with third parties.

Thank you for your interest in our organisation. We hope this pack has provided you with
insight into Care and Repair North East Wales and the opportunities we offer. If you share
our passion for making a positive impact on the lives of others, we encourage you to apply
and we look forward to hearing from you.

Job Specification

Job title: Operations Administrator
Office base is: Shotton
Salary: £13.50 per hour (cost of living increase due April)
Contract Type: Permanent
Hours: 25 hours per week (preference for afternoon cover within office hours of 8.00am –
5.00pm)
Reporting to: Private Works Lead

About the Role

We are looking for a motivated and flexible Operations Administrator to help deliver a high-
quality, efficient service within our Private Works team.  Our key clients include local
authorities and housing associations, for whom we deliver services to their residents. We
also provide private works directly to homeowners who choose us as a trusted and
established organisation.

This role is central to ensuring requests for work are processed efficiently, customers
receive excellent service, and projects are coordinated effectively between internal teams
and approved service providers.

You will act as a key point of contact for multiple workstreams, managing communications,
coordinating contractors, and ensuring works are delivered to the required standards and
within agreed timeframes.

A Typical Day in the Role

A typical day involves reviewing incoming work requests and assessing income generation
works, ensuring all relevant information is recorded accurately on the internal database.
You will liaise regularly with contractors, service providers, clients, and other stakeholders
to arrange and schedule works, ensuring jobs are booked in promptly and delivered within
agreed deadlines.

Throughout the day you will monitor the system, track the progress of jobs, and follow
works through to completion. This includes updating records, resolving issues where
required, and raising invoices once works are completed.
You will also:

•  Answer incoming calls and respond to enquiries.

•  Communicate with stakeholders to coordinate works and updates.
•  Monitor the internal system to ensure jobs are progressing as planned.
•  Produce reports reflecting weekly performance and service delivery.

The role suits someone who enjoys organising tasks, solving problems, and working with
multiple partners to deliver a high-quality service.

Key Responsibilities

Communication & Coordination

•  Act as a primary point of contact for customers, internal teams, contractors, and

referring agencies.

•  Monitor and respond to incoming communications including phone, email, text, and

WhatsApp.

•  Coordinate work requests and allocate the appropriate service provider.

Customer Service

•  Deliver a responsive and professional service that achieves positive outcomes for

customers.

•  Liaise with customers and partners to ensure work is completed to a high standard

and within agreed deadlines.

Planning & Scheduling

•  Coordinate and prioritise workflow across multiple workstreams.
•  Schedule works for both in-house teams and approved external contractors.
•  Ensure all work is delivered within industry standards and agreed timescales.

Financial Administration

•  Prepare quotations and justification for works outside approved budgets.
•  Raise purchase orders and review supplier invoices.
•  Support accurate financial tracking of works.

Monitoring & Reporting

•  Maintain and monitor the Job Logic system to track works and deadlines.
•  Produce accurate reports, audits, and meeting minutes.
•  Ensure records and data are maintained accurately.

Process Improvement

Identify opportunities to improve operational processes and efficiencies.

•
•  Support the development and effective use of internal systems.
•  Maintain strong working relationships and build new professional contacts.

Skills & Experience
We are looking for someone who has:

•  Strong organisation, accuracy, and time management skills.
•  The ability to work effectively in a fast-paced team environment.
•  Excellent communication and interpersonal skills.
•  Good working knowledge of Microsoft Office.
•  Strong problem-solving ability and the confidence to resolve issues quickly.
•  Experience coordinating multiple tasks or service providers (desirable).

Additional Responsibilities

•  Work collaboratively across different areas of the organization.
•  Ensure processes and procedures are clearly documented.
•  Maintain professional communications in line with company brand standards.
•  Complete relevant training to stay up to date with industry standards.
•  Contribute positively to the organisation’s overall goals and values.

For further information please contact emma.taylor@careandrepairnew.co.uk

How to Apply

Please send an up-to-date copy of your CV and a supporting statement of no more than 2
sides of A4 including:
•
•  Why you are applying for the job role
•

Using the job specification, how you meet the criteria for the role.

Introduction

NB: Please note if you do not provide a personal statement your application cannot be
considered.

Applications should be addressed to: emma.taylor@careandrepairnew.co.uk

Closing date: 30th March 2026 at 12:00