Operational Team Lead
Operational Team Lead
Sue Ryder Leckhampton Court Hospice
Church Rd, Leckhampton, Cheltenham GL53 0QJ
37.5 Hours Per Week
£37,336.48 - 40,427.91 per annum (plus competitive benefits)
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one-size-fits-all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
We are there when it matters.
About us
Sue Ryder Leckhampton Court Hospice in Cheltenham is Gloucestershire’s only inpatient unit for specialist palliative care.
We support people aged 18 and over who are living with life-limiting conditions such as cancer, heart failure and lung disease by combining specialist medical care for managing pain and other symptoms with other emotional, practical and spiritual support.
We are able to provide care on our inpatient unit, virtually and in person though our community hub and in people’s home though our Hospice at Home service.
About the role
No two days are the same in palliative care operations. Working with our Community (Hospice at Home) service offers a unique opportunity to support a complex and fast-paced service, helping ensure care is well-coordinated and runs smoothly. If you enjoy organising, problem-solving and supporting a team to deliver a high-quality, compassionate service for patients and families, a role with Sue Ryder could be for you.
This is an exciting opportunity for an experienced Operational Lead who wants to work in a supportive environment where care of the patients comes first.
Reporting to the Head of Clinical Services, the Operational Team Lead will manage the day to day running of the service, ensuring staff are appropriately allocated to meet service user needs and fulfil contractual obligations
The postholder will work with partners including the ICB, CHC and local brokerage services to support effective referrals, capacity management and timely delivery of care. The role also ensures services are delivered in line with contractual requirements, agreed activity levels and performance expectations.
Some of the duties of this role include but are not limited to:
• Ensuring compliance with CQC standards, safeguarding and clinical governance frameworks
• To analyse data and present information to a variety of stakeholders.
• Monitoring performance and developing strategies relating to contract performance
• Overseeing the quality checking of data and information around service performance
• Assessing and managing risk and safeguarding concerns
• Managing the team, ensuring people related processes are undertaken to support wellbeing and performance
• Ensuring appropriate clinical supervision is in place
About you
Our ideal candidate will have experience of working in an operational or service management position within a healthcare, hospice or community care setting. They will have an in depth knowledge of end of life and palliative care services and have the ability to lead change and inspire a team in an emotionally demanding environment.
Minimum Essential Criteria:
• Management qualification or equivalent experience
• Proven experience in operational or service management within healthcare, hospice or community care settings
• Experience leading teams inclusively
• Ability to manage workflows with adjustments
• Facilitates accessible communication in the team
• Commitment to disability confidence and equitable practice
Sue Ryder provides a thorough induction with supernumerary time to settle into the role and full training/competency assessment will be provided.
There is plenty of scope to further develop your own skills in specialist palliative care, and planned career progression through our education programme and development framework is encouraged.
If you would like to arrange an informal visit to our hospice, please let us know.
Benefits
• Company pension scheme
• 27 days holiday – rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website:
www.sueryder.org/jobs/careers-in-palliative-care/benefits-of-working-for-sue-ryder/
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive.