JOB DESCRIPTION

Job Title: Operational Support and Administration

Team / Department: Operations and Retail

Salary: £12.71 p/hour

Contract Type: Permanent

Probationary Period: 6 months (3 months for Internal applicants)

Notice Period: 1 Month

Hours: 37.25 p/week

Reports to: Operations Administrator

Background

St Paul’s Centre is a well-established local charity based in the centre of Crewe. Since 1986 it has provided a range of services focused on meeting local practical need. It is a growing charity inspired by its Christian beliefs and driven by a passion to help and support people in their times of hardship.

The Operational Support and Administration role is an exciting new position supporting the Operations and Retail team, providing an essential front of house service and behind the scenes support. This includes being the first point of contact for the public and visitors requiring help or assistance and providing administration support, vital to the daily operations and ongoing productivity and efficiency of the department.

Main Tasks

Answering queries from internal and external customers and suppliers via mail, email, telephone, or in person, providing information or assistance and managing third party relationships and key accounts.

Handle incoming and outgoing correspondence and administer goods inwards in accordance with internal policies and procedures.

Scheduling collections and deliveries for donations and retail sales and handling enquiries relating to the fulfilment, amendment or cancellation of appointments.

Maintaining accurate and up to date records at all times and ensuring all policies and procedures are followed.

Collate sales and inventory data to provide statistical data required in preparing KPI reports, adding benefit to pricing models and assisting operational decision making.

Support the Retail Team with inventory tracking and stock taking.

Supporting the Operations Administrator in all areas of fleet management and logistics.

Delivering exceptional customer service to achieve improved customer satisfaction. Welcoming and interacting with all visitors to identify their needs and provide the correct advice or direction.

Enforcing health and safety procedures and regulations and assisting with weekly checks.

Developing an in-depth knowledge and understanding of how the charity’s activities support the many community-based projects delivered by the charity and understanding the true worth of each customer to the charity’s objectives.

PERSON SPECIFICATION

ESSENTIAL	DESIRABLE	SKILL SET
X		Strong organisational skills with the ability to handle various tasks andresources simultaneously.
X		Excellent time management skils and the ability to meet deadlines.
X		An effective communicator.
X		Someone who thrives on challenge and who can identify problems andgenerate effective and correct solutions.
X		Analytical Thinker - You must have the ability to assess and report dataas required for management reports.
X		A problem-solving aptitude and a 'can-do' attitude.
X		Someone who is adaptable and thrives in a dynamic and changingenvironment.
X		Attention to detail and a clinical approach to detail, accuracy andfactuality.
X		Team player - Must be flexible and able to balance own workload whilstcontributing to a wider team with varying levels of priority and display apositive can-do attitude.
X		A minimum of GCSE English & Maths at grade 4 / C.
X		Proficiency in Microsoft Office suite - Experience with Word, Excel,PowerPoint, and Outlook.
X		Proven Ability - At least 2 years in a similar role.
	X	Fleet support or logistical planning

Operational Support and Administration

The Values of St Paul’s Centre

As a Christian organisation we will:

Seek to share our faith in Jesus Christ.

Employ best business practice at all times.

• Use our people, money, facilities and time to the best use of those who need our help.

• Be credible, dependable, caring and trustworthy.

Strive to be environmentally friendly.

To those who work with us we will:

Provide a safe, healthy and supportive environment in which to work.

Be honest, open and clear in all of our communications.

Treat each person with fairness, respect and care.

• Have an agreed personal development plan.

• Encourage each person to share and promote these values.

To those who need our help we will:

Give the best quality help we can.

Respond as fast as we can.

Treat each person with respect.

Provide an honest and friendly service.

• Act as advocate for them.