Online Retail Assistant – Kiln Farm

Lead, Inspire & Make a Difference!

Are you passionate about retail and looking for a role where you can give back to the community?

We’re looking for an Online Retail Assistant to support the wider Online Retail Team in the day-to-day running of our online shops. This is a fantastic opportunity for someone with retail experience, a keen eye for detail and wants to help raise vital funds for a good cause.

What you’ll do:

✅ Assist the Online Retail Team to assess incoming goods carefully to ensure they meet quality, condition and safety standards.

✅ Supporting with stock processing, pricing, merchandising, and maintaining a clean, well-presented warehouse space

✅ Ensuring a high standard of customer service at all times

✅ Ensuring all hospice Health and Safety policies are complied with at all times

✅ Promoting the charity’s values and fundraising initiatives in the local community

What you’ll need:

• Experience in a retail environment, ideally with experience of online selling platforms
• Friendly and approachable with great customer service and communication skills
• Organised and confident handling stock
• A team player who thrives in a fast-paced, varied environment
• A commitment to the values and mission of the charity sector
• Flexibility to work weekends and cover shifts as needed, including in other nearby shops

Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.