Online Assistant Manager

An opportunity has arisen to recruit a part time Online Assistant Manager to help run our highly successful and extremely busy E-Commerce department.

• Previous experience in managing or supervising
• Experience of selling on online platforms such as eBay and Vinted
• An interest in high value, vintage and other unique items
• Some commercial awareness of brands and popular trends and a desire to drive the business forward
• Self-motivation with the capability to work independently and as part of a small team
• Exceptional customer service and being inspired to support our patients and their loved ones
• Excellent interpersonal and communication skills with previous customer service experience
• Previous experience within a charity organisation would be an advantage, but full training will be provided
• The ability to be able to lift, sort and move donated items

For a full list of essential requirements, please refer to the job description and person specification document.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

For further information regarding the role please contact Louise Pullen, Online Manager on

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.