One Hub Advisor July 2026

One Hub Advisor

Salary: £10,135.14 (£25,000 FTE)

Click here to see the range of benefits we offer

Hours: 15 hours per week

Location: One Hub, The Dawn Centre, Conduit Street, Leicester 

Contract: Fixed Term – 1 year from start date with potential to extend 

(e.g. 5th October 2026 – 4th October 2027)

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 14,457 people across Leicester and Leicestershire with 72,587 issues, gaining an overall income of £12.4m.

About the role:

To be considered for this role, applicants must apply directly through our website on the link below: (for SEG not website)

As a One Hub Adviser you will work in collaboration with the One Hub, giving high quality information, advice and ongoing casework to people accessing the One Hub to tackle the issues that have led to their need for homelessness support.

What your day-to-day will look like:

• Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
• Listening to clients, exploring their options and helping them make informed decisions about their situation.
• Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
• Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
• Keeping accurate, up-to-date records on our case management system.
• Signposting and referring clients to the right internal and external services.

About you:

• Strong communication skills across written, verbal, and digital channels.
• A warm, non-judgmental approach – especially with clients in distress or difficult circumstances.
• Good time management and the ability to juggle competing priorities under pressure.
• Confidence with digital tools, and comfort working with numbers.
• A team-player mindset, with the ability to work independently when needed.
• A genuine enthusiasm for learning – including working towards the Certificate in General Advice (full training provided).
• Respect for and openness to diverse views, values, and cultures.
• Ability to travel to locations across Leicester.

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Apply

Closing date for applications: 28/07/2026

Planned date(s) for interviews: TBC (between 17/08/28 – 31/08/2026)

To apply, please read our information pack, job description and person specification, and application guidance notices. 

This role is subject to a Basic DBS check.

We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge – and who want to make a positive difference.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

Our location policy

* Access to our systems is only permitted from within England or Wales.

This post is subject to a basic DBS check.

We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.

If you have any issues submitting your application or have any questions, please get in touch: