Onboard Catering Steward

VOLUNTEER
ROLE
DESCRIPTION

ONBOARD
CATERING
STEWARD

START YOUR
VOLUNTEER
JOURNEY

Volunteers are the beating heart and soul
of our much-loved living museum.

The North Yorkshire Moors Railway offers a
wide range of experiences for those who love
history, trains, and a unique experience.
Volunteering presents you with the
opportunity to meet new people from all
walks of life. You’ll gain worthwhile skills, and
this can result in a real sense of achievement.
Around 1000 volunteers work in various roles
across the NYMR and they all bring something
unique with them.

ADDITIONAL INFORMATION

ROSTER:
This is a rostered role where you will be able to
confirm your availability in advance.

WHERE YOU VOLUNTEER:
Pickering Station (YO18 7AJ)
Grosmont Station (YO22 5QE)

TIME COMMITMENT:
Usually a turn will last for 4 – 7 hours as each
Steward covers two turns per shift and you’ll be
on your feet most of the time. We would expect
a minimum commitment of at least two turns per
month during the operating season. We operate
seven days a week, normally between April and
October. Special Events also operate outside
these times.

UNIFORM & EQUIPMENT:
A name badge and NYMR ties will be provided.
We ask that you wear black trousers or skirt, black
or white shirt, and sturdy black shoes, no open
toes or slip-ons.

WHAT NEXT?
If this is a role that you are interested in please
complete an Expression of Interest form available
on the NYMR website, and a member of the
Volunteering department will contact you shortly.
www.nymr.co.uk/volunteer

CONTACT US:
Thank you for considering volunteering at the
NYMR. If you have any questions or queries you
can contact us via email; volunteer@nymr.co.uk

Image courtesy Mark Thompson

OVERVIEW OF
ONBOARD CATERING STEWARD ROLE

We operate a vital buffet service for those
travelling on our trains. In this role you will
interact and engage with our passengers
offering core refreshments. You’ll be integral
in delivering a great product in a unique
environment by providing excellent customer
service in a pleasant and friendly way.

WHAT’S IN IT FOR YOU?

• becoming part of a friendly and dedicated team
• volunteering in a leading heritage environment
  and living museum
• learning new skills and taking on new personal
  challenges
• meeting new people and making new friends
• enjoying new experiences and gaining great
  personal satisfaction
• access to unique experiences, benefits, and
  discounts

We work hard to ensure that your volunteer
experience with us is enjoyable and rewarding.

YOUR DUTIES WILL INCLUDE

• assisting our on board Stewards to deliver our
  refreshment service
• serving customers on the buffet car
• keeping all buffet areas clean and well stocked
• clearing and wiping tables
• moving stock onboard from platform areas

SKILLS REQUIRED

• have a good understanding of excellent
  customer service and care
• the ability to work as part of a team
• have excellent communication skills
• the ability to multi-task and be confident in a
  fast paced environment
• ideally have experience within a catering or retail
  environment and cash handling skills
• knowledgeable of hygiene and allergens with
  Level 2 Food Hygiene, or be keen to learn with
  appropriate training

TRAINING

All training will be provided to support you in
your role including Manual Handling. You’ll learn
how to operate buffet cars and prepare food
and beverages whilst following good hygiene
practices. Once trained there may be the
opportunity to work by yourself.