Ofsted Registered Service Manager

Job Description

Job Title: Ofsted Registered Services Manager Contract Type: Permanent Salary: £57,279.93 per annum Working Hours: 37.5 hours per weekWorking Pattern: Monday - Friday, HybridLocation: Can be any service/office in EnglandIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as an Ofsted Registered Services Manager
As the Ofsted Registered Service Manager, you will be responsible for assuring the delivery of safe, high-quality care and support services to our young people living in Ofsted Registered supported housing.    
You will lead a culture that puts young people first and prioritises their well-being and development, whilst ensuring the portfolio of services meet all regulatory requirements.  You will work as part of the Operations Directorate, reporting to the Ofsted Nominated Individual, supporting operational Service Managers who manage the supported accommodation.    
 You will be part of the Operations team though will work closely with the Quality and Improvement function to manage and undertake quality and performance activities, to manage risk, and to ensure compliance with regulatory requirements. You will provide assurance to the Nominated Individual, the Executive Team and wider governance community that all Ofsted Registered services are compliant with regulations.

About you
We are looking for someone with:
•    Experience of working in residential supported accommodation for children or adults for 2 years within the last 5 year period and awareness of risks that they face.  
•    Be able to meet the ‘fit and proper person’ test that is a requirement of becoming the Registered Manager.  
•    Knowledge of working policies and practices and responding to the needs of vulnerable people as per local authority statutory duties or regulations.  
•    Experience of developing and auditing health and care services framework within the various inspection or funding regimes.    
•    Proven management or leadership skills, with the ability to communicate, inspire and motivate operational managers and staff within a care & support environment. 

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    25 days holidays plus bank holidays
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.  Applications may close before the deadline, so please apply early to be considered

Role ProfileOfsted regulation  
•    Be a subject matter expert for Ofsted regulations, keeping up to date with changes in regulations, advising internally on upcoming changes and ensuring appropriate operational changes are made and embedded.  
•    Act as a key contact for Ofsted and reporting to the Nominated Individual for Ofsted. Work closely in partnership with colleagues in the Quality and Improvement Team, to review regulated activity as the Registered Provider.  
•    Be responsible for the registration of schemes and ensure all services are compliant. Keep under review all services that are Ofsted registered, considering referral information and commissioner requirements.   
•    Coordinate and monitor notifications, both to the commissioners of service and Ofsted as per statutory regulations in relation to admissions, discharges and notifiable incidents.  
•    Review appropriateness of referrals and address associated issues  
•    Support Ofsted strategy development, implementation of new services and the development or exit of current services as required.   Quality management   
•    Under the direction of the Nominated Individual and in partnership with the Quality and Improvement team, develop, manage and implement a quality management framework for Ofsted registered services across Riverside that includes;  
•    Implementation of an effective service audit programme for Ofsted Young People services as per regulatory frameworks. This will include oversight of Quality Advisor audits and direct provision of service audits.  
•    Regular analysis of audit data, providing assurance, identifying trends, areas of concern and areas for service improvement and sharing of best practice to aid service improvements.  
•    Development and implementation of internal policies and procedures that align with regulations to ensure the safety, well-being and development of young people living in our services.  
•    Ensure associated tools and systems are fit for purpose and regularly reviewed  
•    Ensure customer views are central to everything we do – both in terms of Policy and Procedure development and operational service delivery. Promote the highest levels of customer consultation, communication and co-production.  
•    Write, collate and present reports to Executive teams, Committees and Board as required, ensuring senior managers and the governance community are informed of any audit requirements trends and performance.  Operational oversight and management   
•    Ensure operational teams understand regulatory standards, policies and procedures and their compliance obligations.  
•    Ensure all Ofsted Registered supported accommodation meets the regulatory requirements for young people, whilst enabling our colleagues to deliver a high-quality supported accommodation service to care leavers and looked-after children aged 16- and 17- years old.  
•    Create an effective approach to evidencing our regulated activities by maintaining accurate and ‘up to date’ records and supporting operational managers to enable their teams to always be ready for inspection.  
•    Take responsibility for monitoring complaints from 16- and 17-year-old customers within Ofsted services. Support operational managers to resolve complaints effectively as per regulatory requirements and complaints procedures.  
•    Under the direction of the Safeguarding Lead and within Riverside’s approach of creating a culture of ‘Safeguarding for young people’ ensure robust safeguarding and child protection policies and practices are embedded which focus on the individual needs of the young person.    Effective working practices  
•    Ensure collaborative working between operational Service Managers and partnering agencies to ensure the best outcomes for young people.  
•    Maintain awareness and oversight of key performance indicators in relation to referrals, goals and support targets.   
•    Implement practices that develop and maintain positive relationships with young people and their families, external services (e.g. social workers) and promote their involvement in decision-making.   
•    Ensure the supported accommodation is clean, well maintained, appropriate, safe and secure and is set in an environment that enables young people to thrive.  
•    Promote practice where young people are listened to, respected, involved and supported with individual person-centred support plans that focus on setting goals for developing independence.  
•    Ensure effective communication is in place by holding regular team meetings with operational managers and establish a process where the Registered Service Manager is accessible to operational managers.  Workforce planning  
•    Under the direction of the Nominated Individual, implement and monitor a ‘workforce plan’ that:  
•    Ensures services are sufficiently staffed at all times by trained and experienced colleagues.  
•    Has a recruitment process in place that demonstrates “safe recruitment”.   
•    Includes a robust process for reviewing colleague performance and identifies learning and development needs.   
•    Focuses on continuous improvement and learning by engaging in reflective practice, promoting the sharing of best practice across services.   Additional Information 
You will be required to: 
•    Work flexible hours to meet customer and business needs.   
•    You will be required to deputise for the Nominated Individual Ofsted and be part of the “On-    Call” rota.  
•    Regularly travel to all Ofsted registered services, and other locations throughout the country as required  
•    Ensure customers are always safe - carrying out all your duties within Riverside’s Policy and Procedure framework e.g. health & safety, dignity at work, GDPR, etc.  
•    Deliver your role in line with Riverside company values – “Our Riverside Way”.  
•    Participate in team meetings, attend regular supervisions and reflective practice sessions.  
•    Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.  
•    From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.  

Person specificationKnowledge, Skills and Experience
In order to take up this role you will be required to become the Ofsted Registered Service Manager for Riverside as per the regulations.  

Essential
•    Experience of working in residential supported accommodation for children or adults for 2 years within the last 5 year period and awareness of risks that they face.  
•    Be able to meet the ‘fit and proper person’ test that is a requirement of becoming the Registered Manager.  
•    Knowledge of working policies and practices and responding to the needs of vulnerable people as per local authority statutory duties or regulations.  
•    Experience of developing and auditing health and care services framework within the various inspection or funding regimes.    
•    Proven management or leadership skills, with the ability to communicate, inspire and motivate operational managers and staff within a care & support environment.  
•    Excellent interpersonal skills with the ability to influence and build positive relationships with internal and external stakeholders.  
•    Excellent organisational skills, with the ability to manage competing demands, priorities in a complex service delivery.  
•    Robust verbal and written communication skills including the ability to explain your area of work to the business, including colleagues from outside of your area of expertise in a clear way,   
•    The ability to manage across diverse geographies and roles so that colleagues are highly engaged and committed to the vision of the business.  
•    Resilient, including the ability to work in a large, complex and complicated group of businesses with different demands and tensions in a financially constrained environment.  

Desirable
•    Experience of working with vulnerable children or care/leavers in an accommodation setting  
•    An understanding of Ofsted regulations and requirements.  
•    A relevant professional qualification such as a degree in social work, youth work or related field  
•    Demonstrable experience of working within a regulated framework.