Everyone deserves a safe place to call home.
Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
| Job title: | Night Manager |
| Delegated Authority: | Level 6 |
| Team: | Camden Young Person's High Support Accommodation |
| Responsible to: | Service Manager |
| Responsible for: | Night Workers and locum/agency night staff as required |
Job purpose
At Camden Young Person’s High Support Accommodation Service, the Night Manager exists to lead the safe, consistent and high-quality delivery of the service overnight. Nights can be a critical time for young people, when worries, distress, risk, conflict or unmet support needs can come to the surface. As Night Manager, you will set the tone for how the service responds: calm, boundaried, trauma informed and focused on helping young people feel safe, respected and able to move forward.
You will be the senior operational decision-maker overnight, holding a high level of independence and responsibility while knowing when to escalate to the on-call manager or emergency services. You will lead the night team to manage risk, safeguarding concerns, missing young people procedures, incidents, building safety, visitor access and any issues handed over from the day team, ensuring that responses are confident, proportionate and centred on the safety and wellbeing of young people.
Working closely with the Service Manager and wider day team, you will help build a service where night and day delivery feel joined up, purposeful and consistent. Through your leadership, coaching and oversight of Night Workers and locum/agency staff, you will support strong practice, clear handovers, accurate recording and a culture of accountability, learning and care. You will also contribute to the development of a high support service that meets organisational, contractual and Ofsted-related expectations, while keeping young people’s voices, choices and aspirations at the heart of overnight practice.
Key accountabilities
Overnight service leadership
Lead the safe, consistent and effective delivery of the service overnight, ensuring young people receive a calm, responsive and high-quality service.
Act as the senior operational decision-maker during night shifts, managing issues independently where appropriate and liaising with the on-call manager or emergency services when escalation, advice or authorisation is required.
Ensure actions handed over from the day team are followed through, recorded and clearly communicated back, including key overnight learning, operational changes or emerging themes that need to be shared with the management team.
Leading the night team
Line manage, support and motivate Night Workers, setting clear expectations around practice, conduct, recording, safeguarding and service standards.
Provide guidance, coaching and reflective support to help staff respond confidently to challenging situations overnight, contributing to reflective practice and team meetings where required.
Oversee locum and agency night staff where required, ensuring they are properly briefed, supported and clear on local procedures.
Safeguarding, risk and incidents
Ensure safeguarding responsibilities are understood and followed across the night team, in line with SHP policy and local safeguarding procedures.
Lead the initial response to incidents, missing young people, welfare concerns, conflict, distress and other overnight risks.
Ensure significant concerns, incidents and changes in young people’s presentation are recorded accurately, escalated in a timely way and handed over clearly to the Service Manager, on-call manager or wider management team as appropriate.
Housing, building safety and service standards
Ensure the accommodation remains safe, secure and well managed overnight, including oversight of fire safety, CCTV, door access, visitors and lone working procedures.
Ensure repairs, property concerns, health and safety issues, void matters or locality risks identified overnight are recorded, escalated promptly and shared with the relevant day or management colleagues.
Support the night team to manage overnight housing-related tasks, including curfews, visitor arrangements, rent or service charge prompts and any agreed actions handed over from the day team.
Quality, partnership and service development
Work closely with the Service Manager and wider management team to ensure strong communication, clear handovers, shared operational learning and consistent support for young people across day and night delivery.
Contribute to quality, monitoring and service improvement activity, including contractual and Ofsted-related expectations where applicable.
Build effective working relationships with relevant colleagues and external partners, including local authority teams, emergency services, social care and health services.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Experience of managing, supervising or supporting frontline staff in supported accommodation, residential, youth work, social care, housing or a similar setting.
Good understanding of the needs, strengths and risks of young people living in high support accommodation.
Understanding of safeguarding, risk management, incident response and missing young people procedures.
Knowledge of trauma informed, psychologically informed, and strengths-based approaches to working with young people.
Understanding of housing management in supported accommodation, including building safety, visitors, licence agreements and service standards.
Awareness of quality and compliance expectations within young people’s services, including Ofsted-related requirements where applicable.
Skills and Abilities
Able to make calm, confident and proportionate decisions overnight, including knowing when to escalate concerns.
Able to lead, motivate and support staff while setting clear expectations and maintaining accountability.
Confident responding to challenging situations, including distress, conflict, safeguarding concerns and emergencies.
Strong communication skills, with the ability to produce clear records, handovers and updates.
Able to manage competing priorities and remain organised during busy or unpredictable shifts.
Confident using IT systems to record information, monitor activity and support service reporting.