Neutering Support Advisor
Location: Hybrid within a commutable distance of our UK Cat Centre in Chelwood Gate
Work pattern: 14 hours per week
Salary: Up to £11,381.60 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Neutering Support Advisor:
Provide vital support to branches, centres, community teams, and vet practices.
Responsible for offering clear guidance on voucher schemes, welfare packages, and neutering processes, while helping to resolve day today queries
Help maintain accurate data records, ensuring teams have the information they need to make informed decisions. This is a varied, rewarding role for someone who enjoys problem solving, supporting others, and working in a busy operational environment
About the Neutering Support team:
The Neutering Support team is part of the Cat Welfare & Operations Directorate.
Team of advisors and a Neutering Support Team Leader that provide front-line non-scripted support and advice to the public, Cats Protection employees, external partners, vets, and volunteers on the charity’s neutering programme
Facilitates the smooth running of the neutering department.
What we’re looking for in our Neutering Support Advisor:
Strong communication and customer support skills
Excellent organisation and attention to detail
Comfortable working with data, systems, and process driven tasks
A collaborative, positive approach to working with dispersed teams
A passion for animal welfare and Cats Protection’s mission
Proven experience in a contact centre environment
Proficiency across multiple customer service platforms: phone, email and social media
Excellent telephone manner and communication skills (verbal and written)
Ability to manage difficult customer interactions and resolve issues empathetically
Strong knowledge of Microsoft Office, especially Word, Excel, and Outlook
Ability to work independently and perform accurately under pressure
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
anonymised application form
Virtual Interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.
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Cookies are provided by all websites you visit. They are small pieces of information that software on a visitor's device (for example a web browser) can store and send them back to the website next time you visit to serve you with content and advertising that we think you will find interesting. They are a specific technology used to make websites work more efficiently for visitors and to provide the owners of the site information as to why and how their website is being visited to help further development and improve our content and services.
You are in control of what we do with your personal data. You can choose whether or not to allow certain types of cookies by selecting the different category headings within this Cookie tool, although blocking some may impact your experience and reduce some of the services we have to offer.
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