National Domestic Abuse Helpline Volunteers
- Location
- Homeworking
- Service/location/team
- The National Domestic Abuse Helpline (NDAH)
- Salary
- Voluntary position
- Job Profile
-
Job Profile document
- Role Overview
We are recruiting for Volunteers to to join our team in the National Domestic Abuse Helpline Team.
Job Title: National Domestic Abuse Helpline VolunteersLocation:Homeworking
Salary:Voluntary role and therefore Salary not applicable
Contract type:VoluntaryHours:3-4 hours per week. (We are currently looking for candidates who can support us for shifts between 10am-10pm. Any day, Monday – Friday and 10am-6pm Saturday & Sunday)We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a
Helpline Volunteerto provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.We are looking for volunteers to ensure those who contact us are provided with a
safe, supportive and welcoming serviceas well as providing trauma-informedemotional supportto women who are experiencing domestic abuse and other forms of violence against women and girls (VAWG). You will also aid survivors in their understanding thedynamics of domestic abuseand thedifferent forms it takes.For further information on the key accountabilites for this volunteering role, please see our job profile document.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 2nd March 2026
Interview Dates: From Monday 30
thMarch 2026 to Thursday 9thApril 2026 (online)Induction dates: Monday 11
thMay 2026 – Friday 15thMay 2026 inclusive 9.30am-4.30pm (online) (Please note that you would need to be availble for these dates)Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. For more information on our work, please visit
www.refuge.org.uk.- Benefits
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Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.