Title: Nat Compliance Administration Officer

Worcester, Worcestershire, GB, WR1 3ZQ

 

National Compliance Administration Officer

 

Worcester based with a balance of home and office working

 

£25,848 - £27,209 per year

 

35 hours per week – Monday to Friday, 9:00am – 17:00pm

We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you’ll play a key part in delivering efficient, high-quality administrative and support services that help ensure our compliance operations run smoothly. You’ll be joining a collaborative environment where your contributions truly matter.

We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.

The role of National Compliance Administration Officer will include:

• Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers’ homes
• Contacting customers to arrange service appointments, processing gas safety certificates
• Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
• Liaising with internal planners and housing officers to ensure smooth service delivery
• Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards

 

Skills and experiences:

• Some experience in accurately checking and processing data
• Recent experience of undertaking a similar role
• Good organisational and planning skills with the ability to manage multiple tasks effectively
• Proven experience of working to deadlines and prioritising workloads
• Strong communication, interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits    

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• £25,848 per annum (rising to £27,209 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)    

Closing Date: 13 July 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

 

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   http://www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service