Multi Tasked Facilities Operative

Multi Tasked Facilities Operative x 2

Job Number

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by emailing hrassistants@bangor.ac.uk

Informal enquiries can be made by contacting: Baron Walkden, Circular Economy & Waste Reduction Manager: b.walkden@bangor.ac.uk

Committed To Equal Opportunities.

Purpose of the Job

The post holder will provide a range of services across the University estate in residential accommodation and in university buildings to maintain appropriate facilities for students, staff and visitors.

Under the supervision of the Facilities Shift Leader, undertake a range of general duties including cleaning, portering, litter picking, waste removal and meeting room set-ups, using appropriate equipment and PPE.

The role holder may also be required to undertake a range of specialist services such as sorting and distributing mail, the franking of outgoing mail, liaison with couriers and receipts and distribution of goods, specialist cleaning and the collection and processing of confidential waste for destruction.

Main Duties and Responsibilities

On a day to day, operational basis the post-holder will be expected to assess the local service requirements by understanding the specific area of work and the service expectation but also, on occasions, by liaising with the customer to determine appropriate scheduling. The post-holder will engage with members of their team daily to ensure any operational issues are dealt with or escalated to the Shift Leader The post-holder will provide support to the team and its members

• The post-holder will use handheld technology / tablets to receive jobs and to update on work progress and completion.
• The post-holder may be required to undertake some specialist cleaning duties, such as carpet cleaning, power-hosing, high level window cleaning. In these circumstances appropriate training, safe systems of work and PPE will be provided.
• The post-holder may be required to undertake some general maintenance duties (such as fixing toilet seats, fixing door locks). In these circumstances appropriate training, safe systems of work and PPE will be provided.
• The post-holder may be required to support the Security Section on occasions (for example, to undertake car park duties for events, to act as fire marshals or access / cordon guards in emergencies). Appropriate training, safe systems of work and PPE will be provided for these situations.
• The post-holder will regularly liaise with their line manager to ensure the service operates as cohesively and as productively as possible, that issues are aired and shared and that team members are supported appropriately.
• The post holder will be required to work across the university estate in a range of areas. Locations of work will be dependent on operational requirements and service requests.
• There are a range of regular fixed shifts available from a Monday to Friday early morning shift through to a weekend shift. However, all post holders will be required to work on some key weekends (pre-scheduled) over the course of the year (such as student residential clean-down).
• The post holder will be expected to use trolleys to transport items, to operate a tail-lift mechanism on a vehicle and also to use a range of floor maintenance equipment, such as vacuums, carpet cleaners, polishers and scrubber/dryers.
• Cleaning materials, cleaning products and COSSH information will be provided
• The post-holder will be expected to report any maintenance requirements or additional specialist cleaning requirements to their shift leader.
• The post holder will be expected to participate in a series of toolbox talks and scheduled training, including training to achieve BICSc modules.
• The post-holder will be expected to deal politely and professionally with other staff, students and visitors and will be expected to deliver and promote a good standard of customer service at all times
• The post-holder will be expected to support and cover for staff in other areas of Property and Campus Services as necessary.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grade of the post. The post-holder may be required to undertake other responsibilities and training as requested by their line manager appropriate to their grade.

Other Duties and Responsibilities

• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential

• BICSc Licence to Practice Cardor a willingness to work towards achieving this within an agreed timeframe.

Desirable

• Full driving licence in order to drive University vehicles across the campus.

Experience/Knowledge

Essential

• Experience of:
  • Using cleaning chemicals, equipment and cleaning methods.
  • Lifting and handling heavy and awkward items.
  • Working in a customer focused environment and able to demonstrate an emphasis on providing a quality service.
  • Using industrial cleaning equipment.
• An understanding of good customer care and quality service.
• An understanding of the need for safe working practices with the ability to work in accordance with good health and safety and manual handling practices.

Skills/Abilities

Essential

• Ability to work under own initiative and as a member of a team, interacting with a variety of people at all levels.
• Ability to solve problems in accordance with procedures.

Other

Essential

• Basic level of literacy with an ability to understand and follow both verbal and written instruction and procedures and to communicate in Welsh or English.
• Must be sufficiently physically fit to undertake the specified duties.
• To be willing to work flexibly as operationally required.

Desirable

• The ability to communicate through the medium of Welsh.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.