Money Advice and Pension Service Adviser

Apply before 9am on 9 September 2026.

Job summary

Salary

26,415 to 29,795

Location

Bury St Edmunds

Workplace

Office based

Contract

Permanent

Hours per week

37

How to apply

You can check for more information and how to apply.

Interviews will take place on 24 September 2026.

About the role

What you’ll do

• Assess clients’ debts, income, expenditure and support needs.

• Advise on budgeting, income maximisation, debt options and their implications.

• Provide casework, negotiate with third parties and respond to urgent situations.

• Refer clients to specialist services where appropriate and maintain accurate records.

• Complete required accreditation and ongoing professional training.

What you’ll bring

• Clear written and verbal communication, good numeracy and confident IT skills.

• The ability to prioritise, meet deadlines and work independently and collaboratively.

• A sensitive, inclusive and non-judgemental approach, with strong confidentiality and professional boundaries.

• Commitment to training and to the aims and principles of Citizens Advice.

Knowledge of debt advice is desirable but not essential. A DBS check is required; a criminal record does not automatically prevent employment. We welcome applicants from all backgrounds, including people with lived experience.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.