Modern Apprenticeship - Housing

Job Description

Job Title: Modern Apprenticeship - HousingContract Type:  Apprentice Salary: 
£10.85 for Apprentices under the age of 21 which equates to a full annual salary of £19,747.00
£12.71 for Apprentices aged 21 and over which equates to a full annual salary of £23,132.20Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday Location: Scotland Reg Hub, Irvine
 If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. 
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Modern Apprenticeship – Housing 
This apprenticeship combines practical workplace experience with formal learning, leading to a recognised qualification in Housing (SCQF Level 6). It is ideal for someone at the beginning of their career who is passionate about helping people, keen to develop professional skills, and motivated to make a positive impact across our communities. A mixture of online and in person training will be provided by SHARE who will support you through the Programme and learning.About you 
We are looking for someone with 
•    Three National 4 qualifications or equivalent (one of these qualifications must be in English)
•    Willingness to learn and develop professionally.
•    Positive attitude and strong written and verbal communication skills.Why Riverside? 
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.  
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. 
Working with us, you’ll enjoy: 
•    Competitive pay & generous pension  
•    25 days holidays plus bank holidays 
•    Flexible working options available 
•    Investment in your learning, personal development and technology 
•    A wide range of benefits Diversity and Inclusion at Riverside:  
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.  
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.ole Profile 
•     Provide general support to Tenant Partners and the wider Housing Team.
•    Assist with customer enquiries via phone, email, and in person, ensuring a helpful and professional response.
•    Support tenancy management activities, including sign ups, estate inspections, and customer engagement visits.
•    Help maintain accurate customer records and update housing management systems.
•    Contribute to community engagement projects and initiatives that improve neighbourhood wellbeing.
•    Work with colleagues to identify and escalate tenancy or property issues such as repairs, anti social behaviour, or support needs.
•    Participate fully in all required learning activities, assessments, and training sessions to successfully complete the apprenticeship qualification.What You Will Learn
•    Fundamentals of social housing operations in Scotland.
•    Customer service and communication skills.
•    Tenancy management and housing legislation basics.
•    Problem solving and case handling techniques.
•    How to work collaboratively as part of a multi disciplinary housing team.
•    Digital and administrative skills relevant to modern housing services.Learning & Development
•    Work towards an accredited qualification – Housing SCQF Level 6 (with CIH Level 2 in Housing)
•    Receive regular supervision, coaching and development discussions.
•    Take on increasing responsibility as skills, confidence and knowledge grow.
•    Contribute to ideas for improving processes as experience develops.Additional Information
•    This is an entry level role designed to support skills development in a supportive team environment.
•    All tasks will be supervised, with gradual progression based on learning and capability.
•    The role will be exposed to sensitive information; therefore, you are expected to uphold data protection and maintain levels of confidentiality and record keeping standards at all times.
•    The role holder is expected to work in line with health & safety, policies and procedures.
•    In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. 
•    The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.  
•    Please be aware that travel may be required for work purposes such as meetings, training, and other role related duties

Person specification Knowledge, Skills and Experience  Essential 
•    Three National 4 qualifications or equivalent (one of these qualifications must be in English)
•    Willingness to learn and develop professionally.
•    Positive attitude and strong written and verbal communication skills.
•    Basic IT skills (or commitment to learn), including email and Microsoft Office.
•    Good attention to detail and the ability to follow instructions.
•    Organised, reliable and able to manage simple tasks with guidance.Desirable 
•    Interest in working within a customer focused housing environment.
•    Some prior volunteering, school, or workplace experience in a customer facing environment.