Modern Apprenticeship - Business Administration

Job Description

Job Title: Modern Apprenticeship - Business AdministrationContract Type: Apprentice Salary: 
£10.85 for Apprentices under the age of 21 which equates to a full annual salary of £19,747.00
£12.71 for Apprentices aged 21 and over which equates to a full annual salary of £23,132.20Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday Location: Scotland Reg Hub, Irvine
 If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. 
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as Modern Apprenticeship - Business Administration 
This role will be completing the Modern Apprenticeship in Business Administration which will last 18 months. You will gain hands-on, real-life workplace skills while working towards achieving your Business Administration SCQF Level 6.  A mixture of online and in person training will be provided by Ayrshire College who will support you through the Programme and learning.About you 
We are looking for someone with 
•    Willingness to learn and develop professionally.
•    Positive attitude and strong communication skills.
•    Basic IT skills (or commitment to learning), including email and Microsoft Office.Why Riverside? 
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.  
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. 
Working with us, you’ll enjoy: 
•    Competitive pay & generous pension  
•    25 days holidays plus bank holidays 
•    Flexible working options available 
•    Investment in your learning, personal development and technology 
•    A wide range of benefits Diversity and Inclusion at Riverside:  
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.  
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.  Role Profile Administrative Support
•    Assist with routine administrative tasks including filing, scanning, photocopying, data entry and maintaining records.
•    Support the upkeep of accurate stock condition and compliance data under supervision.
•    Help process incoming and outgoing mail and escalate issues where necessary.Customer & Team Support
•    Prepare basic documents such as application packs, viewing packs and standard letters as directed.
•    Support colleagues with arranging appointments, viewings and general customer contact.
•    Learn how to respond to simple enquiries professionally before referring to colleagues when required.
•    Learn about data collection, reporting and the production of dashboards for internal and external stakeholders.Complaints & Allocations Support
•    Help maintain the complaints register, acknowledging complaints using templates and adding information into systems.
•    Assist with housing application processing by checking completeness and inputting initial details under supervision.Factoring Administration
•    Help prepare templated letters and update the housing management system as instructed regarding factoring services.Office Coordination
•    Support the smooth running of the office including basic housekeeping checks and maintaining office supplies.
•    Help organise and file documents so records are stored correctly and easily retrieved.Meetings & Events Support
•    Assist with booking rooms, setting up meeting spaces, arranging refreshments and preparing simple materials.Learning & Development
•    Work towards an accredited qualification - Business Administration SCQF Level 6
•    Receive regular supervision, coaching and development discussions.
•    Take on increasing responsibility as skills, confidence and knowledge grow.
•    Contribute to ideas for improving processes as experience develops.Additional Information
•    This is an entry level role designed to support skills development in a supportive team environment.
•    All tasks will be supervised, with gradual progression based on learning and capability.
•    The role will be exposed to sensitive information; therefore, you are expected to uphold data protection and maintain levels of confidentiality and record keeping standards at all times.
•    The role holder is expected to work in line with health & safety, policies and procedures.
•    In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. 
•    The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.  

Person specification Knowledge, Skills and Experience  Essential 
•    Willingness to learn and develop professionally.
•    Positive attitude and strong communication skills.
•    Basic IT skills (or commitment to learning), including email and Microsoft Office.
•    Good attention to detail and the ability to follow instructions.
•    Organised, reliable and able to manage simple tasks with guidance.Desirable 
•    Interest in working within a customer focused housing or business support environment.
•    Some prior volunteering, school, or workplace experience in administrative tasks.