Mental Health Advice and Support Worker

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Mental Health Advice and Support Worker

Hull, East Riding of Yorkshire, United Kingdom

Full Time

£12.71 per hour | Various contracts | Shift patterns: 8pm - 8am; 8am - 8pm | Includes weekends and public holidays

Do you have the resilience to support someone at their most vulnerable moment? Join our team and be the calm, reassuring voice at the other end of the phone—day or night.

About the role

As a Mental Health Advice and Support Worker, you will ensure every caller has a positive experience from the very first ring. You will provide immediate advice and guidance, manage each call with care, and signpost people to the right support. No two calls are the same, and you will need to think on your feet while remaining compassionate and professional.

What we're looking for

A resilient and adaptable nature, able to handle high-pressure situations calmly

Excellent listening and communication skills

The ability to assess needs quickly and make confident decisions

A genuine passion for mental health support

What we offer

5 working weeks annual leave plus leave accrued in lieu of bank holidays

An additional day off to celebrate your birthday

Part time or full time applications welcome

Supportive team environment with ongoing development

How to apply

To find out more about the role, please see our vacancy information pack here. You can apply for the role by completing the application form below.

Applications close 17th August 2026.

Join us and make a difference when it matters most.

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