Membership Manager

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Why Join Lampton Leisure?
We offer annual pay reviews and incremental pay increases’
22 days holiday allowance, plus bank holidays
Free GOLD gym membership 
Enhanced Maternity and Paternity leave and Pension Scheme 
Exclusive Discounts – save with Lampton Rewards and EE mobile offers
Staff wellbeing perks – online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks – cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job
As a Member Manager at Lampton Leisure, you will be responsible for leading the sales and customer service departments, ensuring the department drives new sales, retains existing customers and provides outstanding customer service to all new and existing customers.

Key Responsibilities
Be accountable for individual and team sales for an assigned centre and achieving a team and individual sales target on a monthly basis.
Lead and inspire the sales and customer relations teams with new customers, supporting the right choice of membership for each individual customer and servicing the needs of existing customers, looking at ways to improve retention and ensure they are getting the full use of their member benefits
Drive all revenue streams within the centre, including casual, swim school and gym memberships etc.
Support the General Manager in the creation, implementation and review of the centre’s marketing and sales plan/ tactics in line with the corporate marketing and sales strategy
Manage day to day site marketing activity and marketing budget, ensuring the effective and accessible distribution, display, and presentation of all promotional material within the centre and the surrounding areas. Ensure the marketing strategy and implementation is cascading down to all in the team.
Support the preparation of annual service plans, financial plans and statistics
Prepare reports and key performance indicators for customer service areas, including sales performance and monthly client monitoring
Line management of a small team of sales consultants and customer relation advisors. Responsibilities for recruitment, induction, probation review, delivering training, appraisal, development, and performance management of staff, including one-to-ones
Maintain activity levels in all areas of telephone contacts on a daily basis, including reactive and proactive calling, follow-up calls, enquiry handling, 7 Day and 30 day calls and calls to previous members

Experience and Qualifications Required
Proven experience as a Sales Manager, ideally with experience in the leisure industry.
Demonstrate a successful track record of managing and enhancing customer relationships and revenue, improving customer feedback, member retentions and motivating a team to achieve the business KPI’s every month.
Experience in achieving performance targets and leading, motivating and supporting teams to achieve success
Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets
Customer-oriented mindset and experience managing customers’ needs
Excellent sales and negotiation skills
Experience working at pop-up stands / shops and traffic stopping customers

Location: Brentford, Hounslow

Created date: March 26, 2026

Closing date: April 26, 2026

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