Job Pack | July 2026
Membership Manager
Welcome from our Interim CEO
Hello, and thank you for your interest in joining Brass Bands England.
Brass Bands England promotes, represents and supports brass bands across the country. We are a voice for our bands and our players and we are passionate about the life-enhancing benefi ts of this vital part of our culture.
We’re one of Arts Council England’s Investment Principle Support Organisations. As part of this we provide support to brass bands, and the wider music and arts sector, to support the sector to excel in music-making, increase participation, and connect with communities.
We work with a wide range of partners in both strategic and informal ways to help share the fun, challenges and rewards of being involved with a brass band. We promote and share the brass band story and encourage the support of bands across the country.
In 1968, we started life as the British Federation of Brass Bands. Our aim was to support brass bands throughout the UK and help them build a strong future. More than 50 years later, we are still supporting brass bands, their members and promoting the wider brass band community.
We have a talented staff team based at our HQ in Barnsley and further afi eld. You’ll be joining the BBE team following a period of change and refocus, but what hasn’t changed is a passionate and experienced group of people who are all working for our bands and our sector.
Best wishes,
81
Sarah Baumann
Membership Manager
About the role
Reporting to the CEO, the Membership Manager will play a central role in attracting, retaining and serving Brass Bands England’s membership base, acting as a key point of contact between BBE and its members. This role is ideal for someone with a strong understanding of the needs of individuals and organisations in the sector, someone who understands the commercial value of membership, and is motivated by making sure every member interaction counts, either online or in person. We are looking for an experienced membership or relationship management professional who combines commercial awareness with genuine passion for the brass banding and community arts sector with the organisational skills to deliver across a varied and busy role.
| Contract Type | Fixed Term Full Time until end of March 2028, with theintention to extend, pending confirmation of funding. |
| Working Hours | 35 hours per week |
| Salary | £35,000 per annum |
| Location | Based at the Brass Bands England office in Barnsley, withhybrid working available.Travel expected across the country. |
| Place in organisation | This role reports directly to the Chief Executive Officer, andline manages Membership Services Officer(s) and Contentand CRM Officer.This role will also work closely with the Head ofFundraising, Development and Engagement and theMarketing and Communications Officer. |
Key responsibilities
Membership engagement growth and retention
Drive expansion of BBE’s memberships, delivering initiatives and strategies that reach all groups of current and prospective members, including proactive marketing, data analysis and direct communication via phone, email and in person visits
Maintain contact with members through meetings, member engagement groups, visits and surveys to understand member needs and how BBE can best support the sector
Encourage maximum take up of additional services to agreed KPIs
Monitor member satisfaction and member retention providing regular feedback reports to the CEO
Own complaint and resolution processes
Membership value proposition, offer and benefi ts
Maintain positive working relationship with third parties offering member benefi ts, commercial partners and relevant sector organisations
Research and develop new member benefi ts and services in collaboration with the CEO
Member systems and renewals
Oversee the operational running of the membership team, ensuring an effective and effi cient member journey, including joining renewal processes
Develop and maintain appropriate service levels, standards, response and resolution times
Manage, maintain and optimise BBE’s CRM system, liaising with third-party developers as required
Member insight, research and data
Undertake and review results from member research activity to contribute to strategy planning and to manage the implementation of changes to services as agreed with the CEO
Communications
Oversee all member communications such as welcome packs, renewal communications, members newsletter, social media and website copy - ensuring it is clear and compelling
Lead on gathering case studies and success stories to promote and champion our members
Outreach and support
Represent BBE at industry events including meetings, contests, festivals and tradeshows, and forge new partnerships to further BBE’s profi le
Work with the wider BBE team, and external advisors to provide relevant and up to date advice and support on a range of matters
Person specifi cation
| Relevant Experience | Essential | Desirable |
| Experience in a membership or trade union body in asimilar role | ∑ | |
| A track record of promoting products, services ormembership propositions and demonstratingcommercial value | 回 | |
| Experience managing and optimising CRM systems | 回 | |
| Experience producing written reports | 日 | |
| Knowledge | Essential | Desirable |
| Passion for the brass band or community musicsector | 回 | |
| Knowledge of the software systems used by BBE(iMIS, Google Workspace, Zoom, Canva, Xero,Airtable) | 回 | |
| Skills | Essential | Desirable |
| Excellent customer service skills, with the ability toprioritise and respond to needs promptly andprofessionally | 回 | |
| Commercial negotiation skils | ☑ | |
| Excellent attention to detail | 回 | |
| An ability to plan, prioritise and work to tightdeadlines | 回 | |
| An ability to work as part of a team and actprofessionally and respectfully | 回 | |
| Skills | Essential | Desirable |
| The ability to travel across the UK to attend events | 回 | |
| Able to undertake occasional evening and weekendwork | 回 | |
| Commitment to inclusion, diversity, equity and access | 回 |
How to apply
Applications can be submitted via the Membership Manager application form. As part of this form you will need to provide a covering letter (up to 400 words) detailing your suitability for the role, and upload an anonymised CV. Candidates will be shortlisted on the basis of the person specifi cation.
Please ensure that your suitability in reference to this criteria is addressed in your application. If you require any further information about the role please contact jobs@bbe.org.uk in the fi rst instance.
Applications cost on Wednesday 29 July at 9am with interviews taking place on Tuesday 4th August at the Brass Bands England offi ce in Barnsley.
We welcome applications from all and are open to discussing access requirements. If you would like to discuss any access needs during your application or, (if you are selected for interview), at the interview stage, please email us at jobs@bbe.org.uk and the Operations team will get in touch with you.