Membership Manager

Membership Manager

Salary £45,000

Full time, permanent, hybrid working with approx. 2-3 days in the office

The primary focus of this role is to drive membership sales and retention, alongside the marketing team, to meet and exceed monthly and annual targets. To achieve this the post holder will be required to work collaboratively with other teams, lead the membership team by example and act as a super user of the CRM system and community management platform.

Responsibilities

• Lead on developing and implementing strategies to retain and increase RSM membership, including monitoring and evaluating performance against plans and KPIs
• Identify and win opportunities for membership sales and retention, in order to deliver volume and income growth against ambitious targets
• Support the Retention and Engagement Manager and the wider marketing team in producing relevant content that helps achieve community goals and promotes member engagement
• Identify and support member ambassadors or champions to foster peer-to-peer engagement
• Act as a primary point of contact for our membership management platforms, including CRM, engagement platforms, networks and forums, and provide appropriate training for colleagues in the Membership Team
• Provide support to any member engagement events, including logistics and follow up activities
• Oversee the operational support provided by the Membership Team via the Community Management Platform
• Oversee and manage the workload for the Membership Team

For more information, please see the JD

Closing date for applications:  23 March 2026

Interviews: Initial Teams interview followed by a face-to-face interview

To apply please send your CV and covering letter outlining your relevant experience and motivations, quoting reference RSM145 to recruitment@rsm.ac.uk

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:

https://www.rsm.ac.uk/fair-processing-notice-for-job-applicants/