Membership Experience Executive

Membership Experience Executive

Salary £27,000

Full time, permanent, hybrid working with approx. 2-3 days in the office

This role is responsible for delivering a consistently high standard of customer service to members, prospective members, and event attendees, ensuring a positive and seamless experience at every interaction. It supports membership acquisition, engagement and retention initiatives, contributing to the growth of our membership through proactive outreach and exceptional service delivery. The role also champions community-building across both digital and in-person channels, fostering meaningful connections between members and with the organisation.

Responsibilities

• Act as a first point of contact for all membership enquiries from members and non-members
• Contribute to campaigns to enhance member engagement, retention, and insight gathering, and support acquisition marketing initiatives
• Serve as a key liaison for membership-related queries at events, providing on-site support and promoting benefits of membership to attendees.
• Work closely with the Education and Commercial Services teams to maximise member value from events and to promote community participation.
• Assist members with profile set up, login, access and navigation queries
• Carry out routine data cleansing and validation tasks as set by the Membership Experience Lead

For more information, please see the JD

Closing date for applications: There is no closing date we will be sifting and interviewing candidates as we receive suitable applications

Interviews: Initial Teams interview followed by a face-to-face interview

To apply please send your CV and covering letter outlining your relevant experience and motivations, quoting reference RSM152 to recruitment@rsm.ac.uk

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:

https://www.rsm.ac.uk/fair-processing-notice-for-job-applicants/