Membership & Appeals Manager

Play a key role in shaping the future of audience engagement at English National Opera.

Contract: 18-month fixed term contract

Salary: £38,000 per annum

Hours: 35 hours per week

Location: London Coliseum

We’re hiring a passionate and creative Memberships & Appeals Manager to help deepen audience loyalty and grow philanthropic support. The Membership & Appeals Manager builds meaningful relationships with audiences by creating compelling opportunities for them to engage, support, and champion our work.

This role blends strategic project work with day-to-day delivery, supporting the refresh of ENO’s membership offer while helping to deliver engaging campaigns and appeals that inspire loyalty and income growth.

We’d love to hear from individuals who bring a mix of creativity, organisation, and audience-focused thinking, alongside an enthusiasm for using data and systems to enhance supporter experiences and drive impact.

Requirements:

• A strong commitment to delivering outstanding customer/member experience

• Strong organisational skills with the ability to manage multiple priorities and deadlines

• Excellent written communication skills, with strong attention to detail and the ability to produce engaging and accurate copy

• Strong interpersonal skills, with the ability to build relationships across teams and with members

• Analytical skills with the ability to interpret data, track performance, and inform decision-making

• Creative thinking in developing member experiences, campaigns, and content

• Passion for opera, theatre, or the performing arts

• Willingness to work occasional evenings and weekends to support events

Please see our recruitment pack for full details of the role.

Application deadline: 5pm, Sunday 27 June 2026

1st Interviews: w/c 13 July 2026

2nd Interviews: w/c 20 July 2026

Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact workwithus@eno.org

Feedback: Due to the high volume of applications that we receive, we are only able to provide individual feedback to candidates who progress to interview stage.

English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.

Department

Development

Locations

London Coliseum

Remote status

Hybrid