Membership Advisor - 30 hours - Fixed Term

Stokewood

Post Title: Membership Advisor

Sites: Stokewood

Geographical Location: Bournemouth

FTE Salary: £26,715.00 per annum

Salary: £21,660.81 per annum

Hours: 30 hours per week

Contract Type: Fixed Term – Maternity Cover - up to October 2026 or return of substantive postholder whichever is sooner

The role:

BH Live is recruiting for a Membership Advisor to join our team at BH Live Active – Stokewood. You will be friendly and accountable for the achievement of membership sales across the Leisure Centre and BH Live.

Set in the heart of the Winton/Charminster area of Bournemouth, Stokewood opened as a public baths in 1930. Today, it is a thriving community leisure centre with circa 300,000 attendances a year.

There is a well-equipped gym which is split over two levels with lift access. The group exercises class timetable is extensive with more than 70 classes each week spanning from HIIT to spin to yoga.

To find out more about our centre and take a tour of our facilities, please click here:

You will:

· Sell with integrity whilst actively working towards set sales targets.

· Provide tours to customers and potential members and create excitement for our products and BH Live Gym Membership.

· Build a loyal membership base.

· Deal with queries relating to memberships from both customers and colleagues.

· Act as a brand ambassador for BH Live when attending community events and outreach programmes.

· Generate sales leads.

To be successful you will need:

· Great customer service skills.

· Ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.

· Practical sales experience or a keen willingness to learn.

· Drive and be comfortable hitting and achieving targets.

Please click here to view the full job description this role.

We offer:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

· More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

· Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

· Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via the BH Live Careers site.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.