CAREERS AT CHESTER ZOO

Memberships & Adoptions Assistant

Job reference:001647

Salary:£12.21 per hour

Closing date:19/03/2026

Department:Membership & Adoptions

Location:Chester

Employment type:Permanent

Hours Per Week:22.5

Job Description

Membership and Adoptions Assistant Permanent 22.5 hours per week including weekends, evenings and bank holidays.

We are Chester Zoo We’re not just an amazing, award-winning visitor attraction that’s home to 37,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

The Membership & Adoptions team are a dynamic and exciting department within the zoo. As a team, we look after over 170,000 Members and Adopters! We are responsible for selling new memberships and adoptions face to face and over the telephone. We respond to emails and queries over the phone, process all online sales, assist customers in the queue and much more!

As a Membership & Adoptions assistant, you will:
• Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.

• Check and secure cash taken through the till and assist with cash up.

• Process the administration of membership and adoptions sales, inclusive of data input, online order processing, telephone payments and email communications.

• Assist in the monitoring of literature & stock including stationery and adoption images.

• Assist customers waiting in the queue by answering questions and issuing membership cards.

The Package:
• Working on a rota basis including weekends, evenings and bank holidays.

• Rate of pay of £12.21 per hour, increasing to £12.71 on 1 April 2026

• Some evening shifts may arise but are not regular.

• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family

• Cycle to work scheme

• Discounted gym membership

• Discounts on cinema tickets, restaurants, high street shops and more via Perks

• Pension scheme with generous employer contributions

Our Requirements - Membership & Adoptions assistant:

• Have a good standard of education, including in Maths and English.

• Have till and cash handling experience.

• Have excellent customer service skills both verbal and written.

• Have previous administration and data input experience.

• Have a good knowledge of GDPR.

• Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.

• Have customer facing sales experience in a fast paced environment. Although not essential, the following would be desirable:
• A basic understanding of direct debits.