Member Services and Engagement Coordinator

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Full time, 35 hours per week

Permanent 

Grade FL, Salary £35,500 per annum                                                                        

Location: London with hybrid working (minimum 2 days per week in the office)

Closing date:  15 February 2026                                                                                    

Interview date: To be confirmed 

The Royal College of General Practitioners is the UK’s largest Royal Medical College, representing over 54,000 members, committed to improving patient care and advancing general practice. 
 

Our Member Services and Engagement team leads meaningful two-way engagement with GPs across the UK, focusing on member retention, celebrating achievements and delivering activity that reflects member needs. You’ll join a collaborative, energetic team dedicated to creating valuable experiences for our GP community. 
 
Help us deliver exceptional experiences for our members. We’re looking for an organised, people-focused Member Service and Engagement Coordinator to join our team. 
 

What you’ll do:

• Be the first point of contact for member queries, ensuring every interaction is timely, friendly, and accurate.
• Support our flagship Ceremonies and high-profile events—from managing guest lists to being on-site to ensure everything runs seamlessly.
• Use data and feedback to help shape communications, improve services, and elevate the member event experience.
• Bridge teams across the organisation, aligning processes and keeping everyone informed.
• Maintain high standards in customer care, constantly looking for ways to improve satisfaction, retention, and engagement.

What you’ll bring:

• Proven experience in a membership or customer-focused environment, ideally with supervisory responsibilities.
• Excellent communication skills and confidence handling sensitive situations.
• Strong organisational skills, a keen eye for detail, and the ability to stay calm under pressure.
• A collaborative mindset and commitment to excellence.
• Familiarity with Salesforce and GDPR is a bonus.

You’ll help shape meaningful moments for our members while working with a supportive, values-driven team committed to excellence, care, leadership, and teamwork.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.

A full job description for the role is included in the candidate pack.

To apply, please click 'Quick Apply' and complete the application form.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                             ~ Building a sustainable future for general practice ~

Member Services and Engagement Coordinator

London

NW1 2FB

£35,500 per year

Permanent - Full-time

Posted yesterday

Closing date: 16/02/2026

Job reference: RCGP873

Documents

Candidate Pack - Member Services and Engagement Coordinator.pdf

Member Services and Engagement Coordinator

London

£35,500 per year