Marketing & Communications Manager

Job Description

Title
Hours

Remuneration
& Benefits

Marketing & Communications Manager
20 hrs pw – worked over 2-3 days per week.
Working days/times flexible, ideally to include Thursdays
From £35,000 (FTE) depending on experience.

Reports to
Responsible
for
About The
Bishop’s
Palace

8% Employer Pension contributions, Death in service, Heath Assistance Package.
25 days annual leave, Training, Mentoring and career progression support, Outdoor
Theatre tickets, Membership and Guest membership to the Bishops Palace &
Gardens.
Chief Executive Officer
Digital Marketing Executive
Fundraising Assistant
The site and buildings of The Bishop’s Palace and Gardens is owned by the Church
Commissioners and managed by The Palace Trust.  As a charitable organisation our
mission is to protect The Bishop’s Palace by ensuring financial stability through
engaging a wide range of people for their enjoyment and learning. The eight-
hundred-year-old Palace sits among fourteen acres of stunning RHS partner
gardens that draw 140,000 visitors per annum. The Palace is over 800 years’ old
and is Listed Grade I for its historic, cultural and architectural significance and there
is huge potential to build on the success of the Gardens’ visitor experience by
bringing the built heritage much more into the consciousness of our visitors.

Purpose of
role

To lead and manage the strategic and day to day marketing communications
making a significant impact on increasing awareness and visitor numbers by
enhancing internal and external communication; optimising digital channels;
managing brand identity; PR and client communications.

The Role

The post holder is part of the senior management team and as such contributes to
organisational strategy and business planning.
 Key Responsibilities:

•  Develop and implement marketing strategies aligned with business

goals and organisation strategies

•  Lead the Marketing and Communications team as well as relevant

external suppliers

•  Enhancing internal and external communications
•  Overseeing and developing digital channels and initiatives including

website/SEO, free and paid socials, PPC, email marketing and
content marketing, creating and overseeing high-quality, engaging
content across all platforms and managing relationships with
external suppliers

•  Manging and maintaining a cohesive brand identity, acting as brand
guardian for the organisation, ensuring a cohesive visual identity

•  Overseeing public relations (PR), press liaison, Filming and awards

processes acting as the main point of contact for all media enquiries
•  Managing the design and print process for marketing communications

activity

•  Managing market research activity including designing, analysing and
reporting of visitor feedback questionnaires and competitor analysis

•  Collate, analyse and report on visitor feedback
•  Overseeing fundraising communications to enhance awareness of

charity aims and supporting funding applications

•  Managing the organisations reputation and corporate messaging
•  Developing, measuring and optimising the performance of marketing

campaigns in terms of impact and ROI

•  Forecasting and managing the annual marketing budget
•  Keep up to date with industry trends and opportunities

General

•  Report monthly to the Management Team on activities
•  To share with other members of the Senior Management Team collective

responsibility for the day-to-day management and long-term sustainability
of The Palace Trust

•  To act as Duty Manager as and when required on a rota basis with other
managers. This includes occasional evening, weekend and bank holiday
cover.

Purpose,
Vision and
Values

As a charitable organisation our aim is to protect The Bishop’s Palace by ensuring
financial stability through engaging a wide range of people for their enjoyment and
learning.

Our Vision
To inspire and touch the lives of many by offering joy, healing, hope and wellbeing.

Our Purpose
To conserve and share the Palace and its story as a place of enjoyment and
reflection for the benefit of all.

What we value
Authenticity • Inclusivity  • Hospitality  • Spirituality • Generosity  • Sustainability

Key internal
contacts

•  CEO
•  SMT
•  Visitor & Events Team
•  Catering Team

•  Garden Team
•  Community Engagement Team
•  Admin & Finance Team

Person Specification
Knowledge, Experience, Skills and Personal Attributes

Essential

Desirable

Knowledge
&
Experience

•  Degree level education or equivalent; commitment

•  Marketing or

to professional development.

•  Senior experience in marketing/communications
with proven delivery across full marketing mix.

•  Strong media handling
•  Digital expertise: website/CMS, social media
management, up to date digital knowledge.

•  Brand management
•  Experience with paid advertising

communications
qualification (CIM)

•  Regional/national media

contacts.

•  Awareness of South West

tourism, international group
travel, and charity/heritage
sectors.

planning/negotiation and leaflet distribution.

•  Duty Manager experience

Skills

Personal
Attributes

•  Excellent written, verbal, presentation and editorial skills.
•  Ability to manage competing priorities and work strategically.
•  Creative, innovative, confident decision maker.
•  Strong problem-solving skills; proactive in spotting PR opportunities.
•  Team focused, flexible, aligned with the vision and values of The Bishop’s Palace

To Apply:
Send your CV along with a Covering letter to Recruitment@bishopspalace.org.uk.
Applications should be received by 12noon, Sunday 22 February 2026.

Applications should be a CV along with a covering letter giving details of experience and skills relevant to
this role.    Applications without a cover letter may not be considered for shortlisting.

Interviews will be held at The Bishop’s Palace on Monday 2 March 2026.

Anticipated start date from April 2026.