Manager

Pride in Place: Manager

Job Description

Location: Address TBC but initially Citizens Advice North Lancashire,

        Oban House, 87-89 Queen Street, Morecambe, LA4 5EN

                   Out in the community

1.  Reporting to: CEO

2.  Reporting to the Manager:

-  Operations Co-ordinator

-  Research, Community Engagement & Communications Specialist

3.  Main Purpose of the Job:

a.

 To be the figurehead of the Pride in Place project overseeing all activity, and

lead the executive function as a whole

b.  To be become a trusted face of the Pride in Place project, using

initiative and showing confidence, whether dealing with the public,
staff, Board, or any other stakeholder

c.  Work together with colleagues and stakeholders to co-produce ideas that

enhance the impact of the project as it develops

d.  To understand the current situation in the West End of Morecambe,
fostering community attachment and aiming to build a stronger
community that empowers residents to engage

Note: Employment is with Citizens Advice North Lancashire but day to day activities and

tasks are Pride in Place branded and run. You will not be working as a Citizens Advice

adviser at any time.

Main Duties & Responsibilities

The following will be managed and monitored using Specific, Measurable, Achievable,

Realistic, Timed SMART objectives, mutually agreed with line manager based on strategic
and operational plan of the Neighbourhood Board.

Oversight and Direction

●  You will manage and oversee the Pride in Place project in its entirety based on
direction from the Board, working with colleagues to develop and fine tune
internal operations, community engagement, vision implementation, processes
and procedures, and compliance

●  You will work closely with the Board to implement their vision, carefully planning

and executing project milestones in line with decisions made

●  Work autonomously but with regard for deadlines, reports, events and panel

meetings

●  Create, oversee and aid in the implementation of a Communications Strategy that

meets the needs of the public, the Board and any invested stakeholders

●  You will oversee the planning and running of community engagement meetings,

ensuring seamless communications and good use of time

●  You will facilitate meetings of, and support the members within the Expert and

Community Voice panels

Relationships

●  You will line manage the Operations Controller and Research, Community

Engagement & Communications Specialist ensuring they are carrying out their

roles effectively and efficiently

●  Build relationships with key stakeholders ensuring their objectives are at the

forefront of any developmental work

●  You will be a recognised face within the project and will spend time with

current and potential stakeholders in a way that works for them, gaining an

continual and increasing understanding of the West End of Morecambe and its

community needs

Compliance & Reporting

●  Be ultimately responsible for the development of systems, policies and procedures
including but not limited to GDPR, Safeguarding, EDI, and Cyber Security. You will

ensure that all staff are compliant with these policies and that training is
completed annually

●  You will oversee the deployment of monetary grants and capital costs as

directed by the Board, ensuring financial procedures are followed

●  Ensure reporting deadlines are met, whether this be to the Board, Lancaster

City Council or MCHLG

Training & Development

Identify and implement your own training and development needs

●
●  Keep up to date with legislation and policies and procedures relating to specified

areas, ensuring staff are upskilled as necessary

●  Prepare for and attend supervisions, team meetings, and Board meetings as

appropriate

Other Duties & Responsibilities

●  Be prepared for pre-agreed out of hours working to attend community events and

presentations etc. Flexibility to accommodate community engagement is required as
part of the role

●  Ensure compliance with Equality and Diversity policies for both Citizens Advice and

Pride in Place

●  Carry out any other tasks that may be within the scope of the post to ensure the

effective delivery and development of the service

●  Abide by Health and Safety guidelines and share responsibility for own safety and

that of colleagues and volunteers

Note: This job description does not constitute a ‘term and condition of employment’ and
does not form part of the employment contract. It is provided only as a guide to assist
the employee in the performance of their job. It is not intended to be an inflexible list of
tasks and may be varied from time to time, in line with business objectives and service
needs, after consultation and discussion with the post holder, in accordance with
current policy and practice.