Maintenance Person

Job Description

Maintenance Person

Responsible to

Operations Manager

Job Purpose

Responsible  for  the  upkeep and maintenance  of  all  Hospice  buildings,
equipment  and  vehicles,  ensuring  repairs  are  completed  to  a  high
standard and comply with all current legislation.

The post holder is expected to participate in a wide range of duties and
ensure facilities and grounds are kept tidy, safe, secure, functional and in
good condition at all times.

Values

The post holder will hold and engage with our organisational values;
Together
Excellence
Actively Engaged
Meaningful

Compassion
Accountability
Respect
Empathy

Further information on our values and expected behaviours are listed at
the back of this document

Main Duties and
Responsibilities

•  Carry  out  a  variety  of  planned  and  reactive  building  maintenance  tasks,
which  will  be  varied  in  nature  and  will  include  general  building,  joinery,
tiling, painting, paving and external works, drainage works and plumbing.
•  Carry  out  planned  preventative  building  maintenance  in  line  with  set

programmes.

•  Undertake general facilities support tasks, including furniture building and
loading  and  unloading  goods/tools/equipment,

furniture  removals,
grounds and site clearance, and keeping areas clean and tidy generally.
•  Work individually or as part of a team to complete repair and maintenance

tasks.

•  Manage  and  prioritise  own  workload  in  order  to  complete  repairs  in  a

timely manner and in accordance with set timescales.

•  Use  relevant  IT  systems  to  record  all  work  undertaken  and  related

expenditure where required.

•

•  Undertake  regular  safety  checks  on  vehicles  used  for  work  purposes  as
required by company policies and procedures to ensure vehicles are safe.
In  collaboration  with  the  driving  volunteers, maintain  vehicle  records  as
required and keep vehicles in a clean and tidy order, ensuring that vehicles
are secure and correctly parked when not in use.

•  Adhere  to  Oakhaven’s  health  and  safety  policy  and procedures,  identify

hazards and undertake point of work risk assessments as required.

•  Undertake inspections of buildings, grounds and equipment to determine

works required and ensure safe working practices are in operation.

Main Duties and
Responsibilities

•  Communicate  effectively  with  internal  teams/departments  to  minimise
inconvenience when planning and undertaking building maintenance.

•  Collaborate with operations team, wider organization, external

contractors and other professionals in relation to jobs and renovations as
required.

•  Oversee contractors and other workers who are unfamiliar with a building’s

layout

•  Conduct maintenance and repair tasks as required, such as replacing light

bulbs, repairing broken locks, filling gaps on walls etc.

•  Respond to repair and maintenance requests in a timely fashion.
•  Ensure buildings are in compliance with safety and quality regulations

•

including maintaining fire, water and other safety systems
Inspect and troubleshoot equipment and systems, evaluating and repairing
issues  as  they  arise  by  following  manuals,  blueprints  and  other  written
instructions as appropriate.

•  Report any issues that require outsourcing or further action to Operations

Manager and/or Facilities Administrator.

•  Requisition  the  necessary  supplies,  equipment  and  tools,  monitor

inventory and work within a budget to ensure best value for money.
Install equipment and appliances in conjunction with third party suppliers
•
•  Complete grounds maintenance tasks, such as weed spraying, car park line

painting, path cleaning etc.

•  Keep maintenance schedules and records up to date, ensuring all kit and
is  well-maintained  and  serviced  as  per  manufacturer’s

equipment
recommendations.

•  Ensure all work is carried out to the highest standard and complies with all

relevant guidelines and legislation

•  Follow written and verbal instructions from the Operations Manager and

facilities team (Facilities Administrator and H&S officer).

•  Maintain high standards across all buildings and organisational facilities.
•  Follow both internal and external building and trade regulations.
•  Conduct which meets the requirements for health and safety regulations.
•  Flexible  working  patterns  in  order  to  maintain  the  service  at  all  times,

including out of hours on-call requirement.

•  Any other reasonable duties which may be required to assist in the smooth

running of the service.

General

Public Relations – To represent Oakhaven Hospice in the community
and public domain as appropriate

Personal Development – to keep up to date on current developments
appropriate to duties and responsibilities of the post. To identify personal
development needs with agreement
of line manager.

Training - To remain appropriately trained for the role and keep
up to date with mandatory training requirements.

Data Protection – To be conversant with the requirements of the Data
Protection Act and ensure compliance in safeguarding confidential
information.

Infection Control -  All employees must follow consistently high
standards in the prevention and control of infection including adhering to
infection prevention and control policies and procedures relevant to their
work, in both non clinical and clinical settings.

Health and Safety – To be aware of and comply with current
Fire, Health and Safety Policies and Procedures operated at
Oakhaven Hospice. Ensure risk assessments are conducted for each
event and appropriate insurance cover obtained.

Confidentiality – To be aware of the confidential nature of
hospice affairs and comply accordingly.

Finance – To act with a sense of integrity and sound judgment and to
take personal responsibility for understanding and
following all relevant financial policies.

Additional Duties – In discussion with line manager to undertake work as
and when required in support of Oakhaven Hospice.

Notes

OAKHAVEN HOSPICE

•  The post-holder may have access to confidential data on staff, patients and services within the hospice.

Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.

•  The  post-holder  may  be  required  to  contribute  towards  clinical  and  corporate  governance  agenda  as

appropriate.

•  The post-holder will be the subject of regular annual appraisal and objectives.
•  The post-holder will be expected to produce work to a high standard and to promote quality at all times.
•  The Hospice is committed to Equal Opportunities for all current and potential members of staff and patients,
irrespective  of  gender  (including  gender  re-assignment),  marital  status,  sexual  orientation,  race,  colour,
creed, religion, belief, nationality, ethnic origin, age, disability, a positive diagnosis of HIV/AIDS, or Trade
Union membership. Therefore, the Hospice expects of its staff to understand, support and apply this policy
through their working practices, which requires all individuals to be treated with respect, dignity, courtesy,
fairness and consideration.

•  The post-holder will be expected to keep themselves updated on all matters relating to Hospice Policies

and Procedures.

•  The  post-holder  must  familiarise  themselves  with  matters  relating  to  health  and  safety  management,
reporting any potential risks immediately in accordance with the Hospice’s Health  and Safety policy and
procedures.

•  The employee will also be expected in discussion with their manager, to understand their role and level of
accountability in respect of Emergency Planning procedures and ensuring controls assurance within their
work area.

•  This is an outline job description and may be subject to change, according to the needs of the service, in

consultation with the post holder.

•  Oakhaven Hospice is a non-smoking building and this is to be observed at all times.

The ‘Why’ of Oakhaven

PERSONAL VALUES

Making every moment matter

We do what we do at Oakhaven Hospice because as individual people we hold the personal values of  Compassion, Accountability,
Respect and Empathy in high regard. In other words we CARE about what we do and the people we work with.

Compassion

We show compassion when we
act with understanding and work
cooperatively with others.

We treat each individual as
unique, valuing them without
distinction or judgement

Accountability

Respect

Empathy

We continually learn from
our experiences and use this
understanding to develop
services and maintain
excellence as standard.

We treat and communicate
with our team members,
patients and community
with mutual respect,
recognising the importance
of their contribution

We demonstrate awareness
of  an  individual's  situation
from  their  perspective  and
respond compassionately in
an understanding manner.

We take responsibility for our
decisions and actions,
alongside creating a culture of
no blame.

We value the diversity of
others in both opinion and
culture and do not dismiss
what we do not understand
or agree with.

We listen and help people
based on their individual needs
and feelings.

The ‘Why’ of Oakhaven

ORGANISATIONAL VALUES

Making every moment matter

As an organisation we strive to ensure our service is one that: works Together with others; delivers Excellence and is based on best practices and principles; is
Actively engaged on all levels be it with patients, families, the local community, staff and services both internal and external; is Meaningful for those who
experience it. We strive to work within and as part of a TEAM

Together

Excellence

We work as one team across
Oakhaven and share our
knowledge, skills and
experience with others to
deliver excellence.

We strive for a professional,
high quality service which is
responsive to need and works
to ethical, sound and best
practice principles.

We make the best use of
resources by accessing knowledge
and skills from partners to support
Oakhaven in delivering excellent
service.

We reflect and act on constructive
feedback from others in order to
learn.

Actively
engaged

We demonstrate a belief in the
ethos and principles of Oakhaven and
 are supportive of the day to day
operation at all levels, individual,
team and organisational.

We respond positively to new
ideas and approaches and propose
solutions when faced with
problems.

Meaningful

We are aware of the value
and impact Oakhaven can
have on individuals, teams,
organisation and the
community.

We understand how our response
and actions can affect a person’s
experience.

Personal specification

Requirement

Essential

Desirable

Education,
Training and
Qualifications

Relevant training in maintenance work

Full UK Driving Licence

City & Guilds /BTEC qualification
OR similar certificates of
competence

Good standard of numeracy and literacy

Health and Safety qualification

Skills and
Knowledge

Basic knowledge of plumbing and
electrical systems

Effective communication skills with the
ability to provide clear verbal and written
information

Excellent interpersonal and customer
service skills for dealing with staff and
customers at all levels

Good time management with proven
ability to meet deadlines and prioritise
work as necessary to deal with multiple
and competing demands on a regular
basis

Broad experience of completing
builder's work and multi-skilled building
maintenance tasks (e.g. brickwork,
plaster and tiling repairs, patch painting,
flooring repairs, and basic drainage and
plumbing alterations).

Experience using hand and electrical
tools

Ability to read technical manuals and
drawings

Experience

Strong mechanical skills to
operate equipment and repair
systems

Excellent diagnostic and
problem-solving skills to identify
issues and effectively deal with
them

Strong technical knowledge of
practical / maintenance matters

Knowledge of HVAC systems

IT competent

Experience in the use of
maintenance equipment
including hand tools, power
tools, ladders and paint
equipment.

Previous experience in a
healthcare environment.

Personal
Attributes

Reliable

Keen attention to detail

Physical stamina and dexterity for
carrying heavy loads, climbing to
heights and working in awkward spaces

Fine motor skills required for completing
intricate repairs

Strong collaborative approach and team
ethic

Flexible with working hours and able to
attend out of hours as required

Commitment to health and safety,
equality and diversity

Aware of sensitive nature of work
environment

Display OHT values and behaviours at
all times and actively promote them in
others.