Maintenance Assistant

Job Title:

Maintenance Assistant

Salary Range:

£27,000-£30,000

Responsible To:

Head of Maintenance

1.  Job Summary

Reporting  to  the  Head  of  Maintenance,  the  Maintenance  Assistant  will  assist  in  delivering  a  high-
quality maintenance and facilities management service.  The post holder will be required to ensure
compliance,  conduct  inspections/checks/testing,  carry  out  and/or  supervise  repair  &  maintenance
works at properties under the management of the Housing Team.

The Maintenance Assistant will be responsible for the front-line service to our members for facilities
and property management in relation to the 50 properties within the supported living services in North
London and Hertfordshire.

The post holder will be responsible for 13 owned properties; with the expectation to carry out light
maintenance duties to the remaining rented housing portfolio.

As part of the role, the post holder will need to be responsible for managing sub-contractors carrying
out preventative maintenance work, and at times, work with them to achieve the outcomes required.

2.  Organisation Chart

Head of
Maintenance

Maintenance
Team Leader

Maintenance
Assistant

3.  Key Tasks

•  To carry out a preventative, planned maintenance program and undertake routine

inspections of the premises, fixtures, fittings, utility meters, and grounds.

•  To carry out repairs, maintenance, improvement works and inspections to ensure the general
upkeep and maintenance of the premises, e.g. assemble furniture, fit curtain poles, general
household repairs etc.

•  To act as a contact for Contractors attending properties, ensuring they are fully aware of the

organisation’s attendance procedures, that they will follow full H&S procedures/risk

Page 1 of 6

assessments and permits to work are issued/reviewed where required.  To ensure keys,
access cards and access codes/fobs are signed out and recovered according to procedures, to
maintain security of buildings.

4.  Operational Tasks

•  To undertake general maintenance and decorating such as:

Interior painting of walls, ceilings and woodwork

o
o  Exterior painting
o  Wallpapering
o  Filling cracks and holes in walls or woodwork
o  Minor replastering
o  Carpet cleaning
o  Window cleaning

•  To carry out general garden maintenance including shed building and repairs and gate

installation and repairs.

•  To ensure all properties are secure by carrying out adjustments or trimming badly fitting
windows and doors.  Where required locks, bolts and/or hinges are changed or installed.

•  To undertake basic plumbing, repair leaking taps, reseal showers, baths and sinks and refresh

grout lines where required.

•  To be responsible for re-arranging office and domestic furniture and installing domestic

appliances.

•  To ensure basic electrical safety procedures are adhered to and PAT testing is organised and

carried out as required.

•  To work with the Head of Maintenance and the Supported Living Service Managers to

identify small volunteering opportunities for our members to help support with general
maintenance, manage the facilities management system, or be a labourer.

•  To implement policies and procedures to ensure effective service delivery.

•  To continuously review and improve performance; implement organisational decisions with

energy and commitment.

•  To understand, uphold and work with the mission, values, ethos and business objectives of

Langdon.

•  To undertake any other duties as may reasonably be required as part of the housing and

facilities management service.

Page 2 of 6

5.  Communication

•  To attend management, internal and external meetings as and when requested.

•  To promote the service within the local community as well as to external bodies,

stakeholders and potential funders.

•

 To provide, collate, and regularly communicate relevant data and information for monitoring
and evaluation processes to management as/when requested.

•  To build productive relationships with people across and outside the organisation.

6.  Key Values

In addition to undertaking the duties as outlined above, the post holder will be expected to adhere to
the following:

•  Organisational Values

To behave in accordance with the organisation’s values of Respect, Integrity, Community and
Excellence.

•  Equity & Diversity

To act in accordance with the  Organisations Equity & Diversity Policy, which  is designed to
prevent discrimination of any kind.

•  Health & Safety

Ensure that all duties are carried out in line with the Organisation’s Health & Safety Policy.

•  Risk Management

Responsible  for  reporting  complaints,  incidents  and  near  misses  through  the  appropriate
reporting procedures.
Responsibility for attending health & safety training as required.
Responsibility for assisting with risk assessments.

7.  Note

This job description outlines the roles, duties and responsibilities of the post.  It is not intended to
detail all specific tasks.  Langdon reserves the right to alter the content of this job description to reflect
the changing needs of the organisation but is a correct reflection of the main duties of the post at the
time of writing.

Page 3 of 6

8.  Acceptance

I agree to undertake the duties of the job in accordance with the above.

Signed: …………………………………………………….. (Post Holder)

Name: ………………………………………………………. (Print)

Date: …………………….

Signed: …………………………………………………….. (Line Manager)

Name: ………………………………………………………. (Print)

Date: …………………….

This document is to be signed and returned to the HR Department on your appointment
and/or at the review point for Langdon Job Descriptions. The signed copy will be
retained on your Personnel File.

Page 4 of 6

Qualifications

PERSON SPECIFICATION

Maintenance Assistant

Essential

Desirable

•  City & Guilds Portable

Appliance Testing (PAT)
Certificate or equivalent

•  Educated to GCSE level or
equivalent with a pass in
English and Maths or QCF
Level 2 in Building
Maintenance or Multi-trade
Repair and Refurbishment
Operations or similar.

Knowledge & Experience

•  Understanding of basic

•  Knowledge of charity

maintenance strategies and
buildings

•  A good all-round

knowledge of the building
maintenance industry.

•  Knowledge and

understanding of current
legal and legislative
responsibilities related to
Asbestos, Legionella, Fire
Safety, Manual Handling,
Working At Height, COSHH,
Building Regulations etc.

•  Microsoft Office 365

Literate – Excel, Outlook,
Word, Teams etc.

•  Basic level of skills working
with technology, including
smartphone applications
for job lists.

•  Experience in property
management, office
maintenance or other
maintenance roles
involving similar skills.

•  Strong written and oral
communication skills
•  Trustworthy, team player
but also self-motivated
•  Ability to demonstrate

professional attitude with
good influencing and
negotiating skills.
•  Ability to establish and
maintain effective

sector

•  The ability to use reporting
and task management
tools such as MaintainX
and iAuditor.

•  Experience working with
different trades and third
party contractors

•  Previous experience of

working with vulnerable
adults.

Page 5 of 6

Communication  &  People
Skills

Organisation Skills

Specialist Skills

Other

professional working
relationships.

•  Ability to manage time and

workload effectively
without direct supervision.

•  Ability to prioritise

workload to meet changing
deadlines.

•  The ability to successfully
manage several small
projects simultaneously.
•  Able to carry out repetitive

work.

•  Be able to undertake basic
plumbing, carpentry, minor
electrical and
painting/finishing trades.

•  Candidates should indicate
an acceptance of and
commitment to the
principles underlying
Langdon’s Equity &
Diversity and Health &
Safety Policies.

•  Valid clean, full UK driving

licence.

•  Access to own vehicle for

business use.

Page 6 of 6