Lodge Receptionist

Lodge Receptionist

Person Specification

Selection Criteria

Essential:

1.  Conversational level spoken English.
2.  Experience of greeting guests and visitors and making them feel welcome in a

positive and friendly manner.

3.  Experience of basic clerical duties and office procedures.
4.  A good standard of personal presentation.
5.  Attention to detail and a passion for providing excellent customer service.
6.  Computer literacy: Word, Excel and knowledge of booking systems.
7.  Self-motivated and able to take decisions after consideration of options.
8.  Able to successfully balance formality and informality and possess the ability to
communicate clearly and deal confidently with a diverse range of people.

9.  Calm and able to deal confidently with emergency or challenging situations.
10.  Team working skills and a willingness to support and assist colleagues when

required including a flexible approach to work and duties and ability to change
working hours if required to cover for colleagues

Desirable:

1.  Previous experience of working in the hospitality industry.

Terms and Conditions

•  Salary: £28,097 p.a. (pay award pending w.e.f. 1st August)
•  Work hours cover shifts from 7am to 10pm on rotating basis (mixture of early

and late shifts).

•  40 hours per week, any 5 days out of 7 (ie not Monday – Friday)
•  Free lunch on duty when College meals are available
•  Uniform
•  College Gym membership (c.£95/yr)
•  38 days holiday (includes public holidays)
•  Eligible for membership Oxford Staff Pension Scheme
•  Must become and remain first aid qualified

27.6.25