Lindisfarne Priory Cluster Manager

• Title
• Lindisfarne Priory Cluster Manager
• Location
• Lindisfarne Priory, Holy Island, Berwick-upon-Tweed, Northumberland, TD15 2RX
• Salary
• From £32,124 .p.a. dependent on skills and experience / 36hrs per week / permanent
• Job type
• Permanent
• Ref
• 16379

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Cluster Manager to join our team in the Lindisfarne Priory Cluster in Northumberland. The role is full time and permanent, working 36 hours per week and based primarily at Lindisfarne Priory but travel to your other sites is essential. Working days and patterns will be changeable, depending on business needs and weekend/bank holiday working is required.

This is a great opportunity for an experienced and commercially minded leader with a strong track record in managing visitor operations and leading dispersed teams to deliver high standards and financial performance. It offers the chance to inspire and develop teams, shape exceptional visitor experiences, drive profitability, and act as a visible ambassador for the organisation ?" all while influencing operations across multiple sites and making a meaningful impact within a values-led charity.

The Benefits

- Salary from £32,124, depending on skills, experience and location

- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years

- Matched pension contributions up to 10%

- Flexible hours

- The opportunity to progress your career within the heritage sector

- Apprenticeship opportunities

- Subscriptions to professional bodies

- Free access to all English Heritage sites for you and up to six friends and family members

- 25% discount in our shops and cafes

- Enhanced maternity, paternity or shared parental leave

- Options to buy additional leave

- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs

- Opportunities to go to some of our great live music and history events

As a cluster manager, you will lead the overall performance of Lindisfarne Priory, Dunstanburgh Castle and Warkworth Castle. You will lead your team to deliver outstanding visitor experiences through excellent presentation, customer service and membership growth. The role combines strong people leadership, full financial accountability and operational oversight, while ensuring compliance, building effective stakeholder relationships and acting as an ambassador for the organisation within the local community.

We are looking for a confident and commercially minded leader with experience managing visitor operations and leading dispersed teams to deliver consistent high standards. You will drive profitability through strong financial control and revenue growth, communicate effectively as a site representative, build strong stakeholder relationships, and inspire a shared vision while remaining committed to continuous personal development.

Essential Criteria

Proven experience managing a visitor-facing operation.

Experience leading dispersed teams to deliver consistent, high-quality standards.

Demonstrated ability to drive profitability by achieving revenue targets and controlling costs.

Strong communication skills, with confidence representing sites to a range of audiences.

Ability to build and maintain effective internal and external stakeholder relationships.

Proven ability to create and embed a shared vision across a dispersed team.

Commitment to continuous personal and professional development.

Interviews will be on the 22nd of April 2026, in person at Belsay Hall.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Charlotte Woolley, Belsay Hall Cluster Manager, on Charlotte.Malthouse@english-heritage.org.uk. No agencies please.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Closing date: 29/03/2026 23:59:59

You will need to refer to the following documents when completing your application.