Lettings Coordinator
Coastline House, Redruth
Circa £26,715 per annum
37
29 Jun 2026
Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment. Please note, if we have asked for a cover letter and you have not submitted one, your application will be automatically rejected and you will not be shortlisted. Anticipated closing date: 29 June 2026 Anticipated interview date: w/c 6 July 2026 Copy and paste this URL to view the Role Profile. https://www.coastlinehousing.co.uk/documents/172/Lettings_Coordinator.pdf
About Coastline
Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping. Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do. Please notify our recruitment team if you would like: • Help accessing the job information; • Need the application details in a different format; • Require any adjustments to the application process to support any disabilities or different needs you may have If we have advertised for a full-time position but your preference is to work part-time or flexibly, please do give us a call so we can discuss these options with you. While some roles do require a full-time postholder, wherever we can accommodate a flexible way of working we will do so for the right candidate. It is more important to us that we have the right people in our organisation, rather than just people who can work full-time.
About the job
We are looking for a proactive, customer-focused Lettings Coordinator to support the delivery of an efficient, high-quality lettings service. You will play a key role in the customer journey, from marketing properties and coordinating viewings to supporting customers through to sign-up. This includes managing enquiries, carrying out affordability checks, preparing documentation, and keeping customers informed throughout. We’re looking for someone with: Experience in a customer-facing role Strong communication and organisational skills Good IT skills and attention to detail Knowledge of lettings, housing, or welfare benefits (desirable) Experience supporting vulnerable customers (advantageous) You’ll be someone who puts customers first, values others, and takes ownership of delivering a great service. Please note this role requires a driving licence and satisfactory basic DBS check. To apply for this role please click on the button below and submit a CV and covering letter on the links provided. Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.
Are you related to or closely connected to any existing Coastline, customer, colleagues or NED's?
If yes, please give details (name, role and relationship to you) of the connection you are declaring.
Are you a Coastline customer?
If yes please provide your address
Are you closely connected to any service or business supplying services or products to Coastline? If yes, please state who.
Is there any reason why this declaration should be considered confidential? If yes, please provide details.
Do you have a full UK driving licence?
Please state where you saw this vacancy advertised.
Have you previously been employed by Coastline? If yes, please give former job title and employment dates.
Do you have a registered disability or other recognised health condition? Please note Coastline is a Disability Confident Leader and we automatically shortlist candidates who meet the essential criteria and have declared a disability. We will ask you about any specific adjustments you may need prior to interview, if applicable.
Do you require sponsorship to work in the UK?
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