Leisure Assistant

RECRUITMENT PACK

Leisure Assistant

CONTENTS

About Live Borders

A message from our CEO

The Role

Key Responsibilities

Knowledge and Experience

Packages and Benefits

Next Steps

ABOUT LIVE BORDERS

Live Borders is a forward-looking charitable trust at the heart of the
Scottish Borders, delivering active, creative, heritage, life-long learning
and community services that make a real difference to people’s lives.

We exist to help communities thrive - physically, creatively and socially.
Every day, our teams support people to be active, curious and
connected, whether that’s through sport and fitness, libraries and
learning, arts and heritage, museums, events or community
programmes.

Since our establishment in 2016, Live Borders has brought together
sport, leisure, culture and learning services into one organisation with a
shared purpose: to improve wellbeing, reduce inequality and strengthen
communities across one of Scotland’s most distinctive regions.

A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT

The Scottish Borders is a unique place - rural, diverse and deeply connected
to its communities. Live Borders reflects that. We deliver services across
towns, villages and rural communities, reaching people of all ages and
backgrounds.

Each year, we support more than a million visits to our sport and leisure
facilities and hundreds of thousands of visits to our cultural venues and
services. But our ambition goes beyond numbers. We want to ensure that
what we offer is relevant, inclusive and responsive to the changing needs of
the communities we serve.

We reinvest every penny we generate back into services and communities,
ensuring public value and social impact sits at the heart of everything we do.

A TIME OF OPPORTUNITY AND CHANGE

Live Borders is on an exciting journey. With new leadership and a clear focus
on impact, we are strengthening how we engage with communities, partners
and stakeholders, and how we tell our story.

This is a place for people who want to make a difference - who are motivated
by purpose, but also excited by change, improvement and innovation.

A MESSAGE FROM OUR CHIEF EXECUTIVE

Thank you for your interest in joining Live Borders.

Live Borders plays a vital role in the life of the Scottish Borders. Every day,
our teams support people to be active, creative, curious and connected,
through active living, creativity, culture and heritage, learning and community
services. The impact of this work is felt across our communities, and it matters
deeply.

We are a values-led organisation with a strong sense of purpose, and we are
also one that is evolving, responding to the changing needs of our
communities, the challenges facing the public and third sectors, and the
opportunities ahead of us. This is a moment to be ambitious, thoughtful and
bold about how we deliver our services and how we engage with the people
we serve.

Everyone who works at Live Borders plays a part in our success. We are
looking for people who care about people and place, who bring ideas,
enthusiasm and commitment, and who want to do work that makes a positive
difference. Whether your role is frontline, operational, specialist or strategic,
you will be supported to contribute, grow and do your best work.

At Live Borders, we value openness, inclusion and teamwork. We believe that
empowered people deliver the best services, and we are committed to
creating an environment where our teams can grow, develop and do their best
work.

If you are motivated by purpose, excited by change and keen to be part of an
organisation rooted in community and impact, I encourage you to consider
joining us.

I look forward to welcoming you to Live Borders.

Catriona McAllister
Chief Executive
Live Borders

THE ROLE

Hours:

Various Permanent Contracts Available

Location:

Various Locations

Salary:

Grade 2 £13.07 - £13.44

(£25,215.74 - £25,929.57)

To supervise staff to enable the smooth operation of the facility, as well
as ensuring that areas across the facility are clean, safe and
welcoming.

To ensure the highest possible standards of Health & Safety and
customer service within the Centre.

To assume shift management responsibility for
the centre to maximise utilisation of staff.

KEY RESPONSIBILITIES

To take an active role in the day to day operation of the centre to ensure the ongoing successful delivery of service
to the public.

Live Borders provide regular monthly training for all NPLQ qualified lifeguards. All lifeguards must attend at least 2
hours of training per month.

Implement all-statutory regulations and Trust guidelines to provide a safe environment for customers and staff.

Occasionally act as a Duty Keyholder with responsibility for the control and supervision of the facilities provided
and all users of these facilities in regard to their day to day safety and behaviour.

Carry out requirements of Normal Operating Procedures and Emergency Action Plans

Facilitate, carry out Teaching/ Instruction/ Coaching to the public assuming responsibility for class Health and
Safety

Responsibility for Health and Safety in accordance with Trust Policy

Assist in the delivery of the ongoing centre programme plus development of new activities and events to the
programme.

Take a key role in the delivery of the gymnasium facility (if applicable)

Actively participate in internal/external cleaning and maintenance/repair work as required. Advise centre
management of suggested improvements to enhance the quality of facility provision.

Assist in the "Setting Up", "Management" and "Take Down" of programmed activities and events.

Ensure that all users receive excellent service from all staff at all times

Promote services within the community

Ensure the Trusts Financial Guidelines are adhered to

Assist the facility management in maintaining budgetary control of the facilities ensuring quick and effective action
is undertaken when required.

Ensure compliance with workplace guidelines and procedures.

Ensure that personal standards of fitness and competence are maintained as appropriate to the duties required
of a Leisure Assistant.

Encourage and promote the utilisation of the centre consistent with Trust Policy and guidelines interacting with
customers with care and consideration.

Act as a representative of the Trust in liaison with and handling customers both formally and informally

Build and maintain good working relationships with colleagues within the organisation

Ensure that services are delivered with a customer focused ethos

Comply with, and ensure compliance with, all Live Borders policies and procedures

Ensure services meet Health and Safety standards established by Live Borders

KNOWLEDGE & EXPERIENCE

EDUCATION
Essential

Assessed  Desirable

Assessed

National Pool Lifeguard
Qualification (Live Borders will provide
training for the right candidate)

A/I

First Aid at Work

Teaching Aquatics
qualification

A/ I

A/ I

Gym Qualification (SVQ Level
2 or similar)

EXPERIENCE

Essential

Assessed  Desirable

Experience of working with the general
public

A/ I/ R

Experience of working in a
sport and leisure facility

Assessed

A/ I/ R

Ability to work with a minimum of direct
supervision

Ability to work along or as part of a
team

I/R

I/R

SKILLS AND KNOWLEDGE

Essential

Assessed  Desirable

Assessed

Excellent communication and
interpersonal skills

Ability to assist the team in
the optimum delivery of services to the
public

Excellent customer care skills

Numerical skills

Organisational skills

I/ R

I/ R

A/I

I

I/R

I

A

Knowledge of operational
processes and procedures

Practical skills in Sports
Coaching

Numerate with strong
analytical and problem
solving ability.

KEY

App – Application;

Int – Interview;

Ref – Reference;

Test – Test

OTHER DETAILS

•  Undertake any other reasonable duties which may be requested by Live

Borders

•  Requirement to work out with normal hours (evenings/weekends):

Occasional, by arrangement

•  Full UK Driving Licence and access to vehicle essential.
•  Live Borders offers a flexible working environment, with a hybrid

approach.

PACKAGES & BENEFITS

Pension: Starts with a 5% company contribution into an Aviva scheme, increased to
10% after 2 years service. After 5 years service, you can join the Local Government
Pension Scheme (current company contribution is 17%)

Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and
New Year). Increases with service up to a maximum of 35 days after 6 years’ service.

Free membership at our Gyms & Swimming Pools

Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark
Motorsport Museum)

Death in Service benefit of 3 times salary

ASVA membership: We are a corporate member which means staff can get free access
to other member attractions, including Edinburgh Zoo and Historic Scotland sites.

Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new
bike and accessories

Help@Hand: Employee assistance programme which includes a variety of services
including a 24 Hour advice and information line with support including -

•  Counselling and legal information

•  Financial Support

•  Remote GPs: where employees can arrange a call back from a practising UK GP

24/7

•  Savings and discounts - access savings and rewards across a variety of big

brands

NEXT STEPS

If you would like more information or an informal chat about the role, please
contact Greg Dalgleish on gdalgleish@liveborders.org.uk or Amanda
Blacklock on ablacklock@liveborders.org.uk

If you would like to apply for this post, head to
https://liveborders.bamboohr.com/careers

Hours:

Various Permanent Contracts Available

Location:

Various Locations

Salary:

Grade 2 £13.07 - £13.44

(£25,215.74 - £25,929.57

Closing Date:

2nd March 2026 at 9am

The selection process can include different forms of assessment along with
a formal interview. You will be advised of this if your application is
successful.

If you have a disability and need assistance in completing your application
form, please contact our people team recruitment@liveborders.org.uk to
discuss your needs.

We look forward to receiving your completed application.