Legal Operations Specialist
Could you shape and deliver the operational frameworks that enable the legal function to work efficiently, effectively and in full alignment with British Red Cross (BRC) strategic priorities?
Could you optimise the way legal services are delivered – leveraging data, technology and thoughtful process design to enhance performance while maintaining cost‑effectiveness?
Could you champion the adoption of new ways of working across the organisation, applying a people‑centred approach to ensure engagement, understanding and long-term behavioural change?
Could you optimise the way legal services are delivered – leveraging data, technology and thoughtful process design to enhance performance while maintaining cost‑effectiveness?
Could you champion the adoption of new ways of working across the organisation, applying a people‑centred approach to ensure engagement, understanding and long-term behavioural change?
- Develop, implement and maintain workflows, processes and playbooks to improve the Legal Team’s efficiency and to support self-service for simple legal tasks.
- Develop legal template contracts and guidance notes for use in self-service workflows.
- Identify and implement technology solutions, including intake & request management, document automation, GenAI tools, and workflow systems to enhance legal service delivery.
- Work with colleagues in the Technology directorate and with suppliers to configure tools and develop workflows and filing structures tailored to the Legal team’s varied caseload.
- Engage key stakeholders, collaborating with lawyers, support staff, and business users, to gather feedback, understand requirements, and ensure alignment with organisational objectives.
- Work closely with the Head of Legal to design and implement strategic initiatives that improve the delivery of legal services.
- Experience in legal operations or legal project management, with strong understanding of in-house legal functions. common legal workflows, and the range of technology solutions available.
- Experience in process mapping, analysis and redesign, and an ability to translate process findings into actionable improvements with measurable outcomes.
- Proven ability to manage complex projects end-to-end.
- Experience in driving adoption of new tools or processes within a professional services or corporate environment, including designing and implementing a programme of internal engagement.
- Excellent relationship management skills, building effective working relationships with a wide range of stakeholders at all levels of the organisation, with the ability to tailor approach depending on the skills and experience of the particular stakeholder.
- Experience drafting template legal contracts and guidance notes.
- Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme:Up to 6% contributory pension.
- Learning & Development:A range of career & learning opportunities.
- Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work:Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
We are dedicated to building an inclusive, equitable and wellbeing focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders