Lead Quality Assurance - Salesforce

Job Description

Job Title: Lead Quality Assurance - SalesforceContract Type: PermanentSalary: £47,263 per annum (£52,238 per annum is achieved after 12 months successful performance in the role)Working Hours: 35 Hours per weekWorking Pattern: Monday – Friday, HybridLocation: Speke, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Lead Quality Assurance - Salesforce
Riverside Digital and Technology delivers value through product-led, DevOps-enabled squads, with a strong focus on cadence, quality, and continuous improvement.
As Lead QA - Salesforce, you will be an active member of the QA delivery team, focused on the effective end to end test service for Salesforce, to ensure solutions meet the requirements.
You will be responsible for the coordinating, test analysis, preparation and exaction of enhancement and regression testing within the Salesforce Eco=system, with a focus on customer and colleague experience.

About you
We are looking for someone with:
•    Proven experience in technical leadership and people management within a product or platform environment.
•    Strong experience in product testing, industry standards and best practice
•    Experience supporting Salesforce in medium to large scale implementations.
•    Strong understanding of Agile, Waterfall, and DevOps delivery approaches.
•    Experience with Salesforce integrations, data migration, testing, and release management.

Why Riverside?
Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    28 days holidays plus bank holidays
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered

Role Profile
•    Develop and manage the end to end test strategy for Salesforce, taking into account TRG, product and industry testing standards
•    Support and embed the organisations QA Practice, Centre of Excellence standards, and QA governance framework.
•    Lead the Salesforce QA team in best practice for development testing, smoke testing, system testing, system integration testing, performance testing, operational acceptance testing, user acceptance testing, penetration testing, disaster recovery.
•    Maintain knowledge of industry standards and best practice, for yourself and the Salesforce QA Analysts, to ensure the most appropriate test strategy and approach are taken.
•    Lead on the development of the test strategy and plan, test scenarios, test cases, environment specification and defect approach
•    Take ownership of test reports and completion documentation for each assigned project and release plans
•    Collaborate with, provide guidance and expertise and support to key stakeholders, including the Quality Assurance Lead within Digital & Technology, and the User Acceptance Testing Team.
•    Provide knowledge and support across the Salesforce QA and Development team in the use and expansion of automated testing within Salesforce Eco system
•    Implement and maintain regression test suites to ensure continuous integration and minimize regression defects. 
•    Contribute to key governance forums, including presenting information and status updates as required, to ensure effective communication with key stakeholders throughout the project lifecycle.
•    Ensure any key risks and issues are identified and managed during the project lifecycle.
•    Contribute to the continuous improvement of testing processes and procedures.
•    Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.

Person specificationKnowledge, Skills and ExperienceEssential
•    Proven experience in technical leadership and people management within a product or platform environment.
•    Strong experience in product testing, industry standards and best practice
•    Experience supporting Salesforce in medium to large scale implementations.
•    Strong understanding of Agile, Waterfall, and DevOps delivery approaches.
•    Experience with Salesforce integrations, data migration, testing, and release management.
•    Ability to work effectively in multi disciplinary, squad based teams.
•    Strong stakeholder engagement, problem solving, and prioritisation skills
•    Experience of leading a team in integration test execution
•    Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business. 
•    Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. 
•    Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
•    Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information
•    Commercially aware with a focus on continuous improvement and the ability to drive change.
•    Evidence of using sound judgement when making effective decisions.
•    Excellent team player who can work flexibly to meet business requirements.
•    Strong interpersonal, time management, and problem-solving skills.
•    Commitment to continuous improvement and professional development.
•    Ability to champion quality and challenge constructively.

Desirable
•     Salesforce certifications or Trailhead awards.
•    Experience of working within Open Housing – Housing Management System
•    Knowledge of Salesforce test automation