Keyholder/ Leisure Assistant

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KEYHOLDER/ LEISURE ASSISTANT
Billingham Forum
Job Ref: 836
Average 37 Hours Per Week
Competitive Hourly Rate

THE ROLE
This role requires the postholder to act as a Keyholder/Leisure Assistant during the shift and will provide the successful candidate with an excellent career opportunity to gain invaluable experience in a supervisory capacity in this uniquely designed and customer focused leisure centre.

As the Keyholder, you will supervise all staff in the absence of the Duty Manager to ensure that the facility is adequately staffed on-shift. You will effectively deal with staffing issues and motivate the team to maintain excellent standards of performance, cleanliness and customer care. You will also liaise with customers to resolve complaints in a timely and professional manner. You will work closely with the Duty Manager throughout the shift and at the point of hand over, to ensure the operational transition/service continuity standards are maintained at all times.

The Leisure Assistant aspect of this role sees you work as part of a team of Lifeguards monitoring the pool area and providing trained assistance to users in difficulty, including when necessary, administering First Aid. The role also involves providing excellent customer care, setting up activities (pool, dry sports, meeting/conference and major events) and other general duties, to ensure that the centre is clean and secure and operating to the high standards expected by our many customers and users.

Applicants must hold or be willing to attain upon appointment:
•A valid National Pool Lifeguard certificate (with up to date training records)
•First Aid at Work qualification
•A Pool Plant Operator’s certificate
We are committed to safeguarding and therefore these posts are subject to an enhanced DBS check.
Applicants shortlisted must complete a Lifeguard competency assessment test as part of the interview process.
THE COMPANY
Tees Active is a charitable leisure trust that invests ‘every single penny’ of profit into providing a variety of exciting and rewarding leisure activities to enable the local community to lead a healthier, happier and more active life.

Based in the community, our modern facilities, including state-of-the-art fitness clubs, an international standard white-water centre and the North East’s leading Ice Arena, provide the perfect environment for Tees Active to promote physical activity with the aim of inspiring active lifestyles, improving health and wellbeing and building stronger communities.

With over 250 team members, Tees Active are committed to workforce training and personal development, and the successful candidate will apply their knowledge, experience, and training to play an integral part in the future success of Tees Active.

THE LOCATION
Billingham Forum is one of the most iconic leisure destinations in the Northeast. This wet and dry community facility has: 3 swimming pools, a health and fitness suite (including sauna and steam room facilities), squash courts, several meeting rooms/activity halls and onsite catering/vending facilities. The venue also boasts Go Climb, an interactive wall climbing experience and an Ice Arena.

HOURS OF WORK
You’ll be working an average of 37 hours a week, on a 3-week rotation of early and late shifts, agreed in advance across 7 days a week.
INFORMAL DISCUSSION
For further information and details about the role and shift patterns, contact Anne Restall, General Manager on (01642) 528575 or Paulina Banaszek, Deputy General Manager on (01642) 528141.
BENEFITS
As part of the Tees Active team, you will gain access to a variety of team benefits that you can enjoy throughout your time with us – it’s one of the ways we show how much we value you and your role within the organisation. Team benefits are split into two areas, MyPERKS and MyHEALTH and include:

•Free or discounted activities for you to keep active with Tees Active*
•Discount on various Tees Active activities for your immediate family to enjoy
•Discount with local businesses and services
•Recruitment referral incentive scheme
•A range of health and wellbeing services to keep you at your fit and healthy best*
•Access to exclusive rewards and discounts with over 500 national big brand retailers*

* The above benefits vary depending on whether you are applying for a contracted or casual role.

TO APPLY
To be part of this successful organisation, please download an application via: www.teesactive.co.uk/careers CVs will not be considered.

Closing date:4.00pm Thursday 02 July 2026

Interview Date: Friday 09 July 2026

Please quote on your completed application form reference:836

Completed applications should be uploaded via the apply link at www.teesactive.co.uk/careers or sent to recruitment@teesactive.co.uk or sent by post to: HR Team, Redheugh House, 3rd Floor, Thornaby Place, Thornaby, Stockton-on-Tees, TS17 6SG.

If we have not contacted you within 6 weeks of the closing date, we would thank you for your interest in the vacancy but on this occasion your application will not be progressed.

Location: Stockton On Tees

Created date: June 11, 2026

Closing date: June 29, 2026

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