Junior Systems Administrator

Junior Systems Administrator

• locations
• Hinxton, Cambridgeshire

• time type
• Full time

• posted on
• Posted Yesterday

• job requisition id
• JR103619

Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life-changing science to solve some of humanity’s greatest challenges.

We are looking to recruit two Junior Systems Administrators on a 6-month fixed-term contract to support IDS with an increased workload at Wellcome Sanger Institute.

About the Role:

The Junior Systems Administrator plays an important role in delivering a reliable, responsive and customer-focused IT service across the Institute. Working within the IT Services team, you will provide first-line technical support to staff, assisting with hardware, software, user account management and system access queries.

This role contributes to the stability, security and efficiency of the Institute’s IT environment. You will work closely with senior team members to develop your technical capability while helping to ensure the smooth day-to-day operation of services that support research and operational activities.

The position requires strong communication skills, a proactive approach to problem solving, and the ability to adapt to evolving user and organisational needs.

You will be responsible for:

• Providing first-line technical support for hardware, software and network-related issues.

• Installing and configuring approved hardware and software.

• Maintaining accurate records of incidents, requests and changes within the service management system.

• Assisting with the maintenance of IT asset inventory and documentation.

• Escalating complex or high-impact issues to senior colleagues or specialist teams where appropriate.

• Contributing to knowledge sharing through documentation and user guidance.

• Delivering a professional, customer-focused service to all Institute staff.

About You:

You are customer-focused, technically curious, and motivated to build your career in IT services. You are comfortable supporting a diverse user base and able to explain technical issues clearly to non-technical colleagues.

You demonstrate sound analytical thinking and approach problems in a structured and methodical way. You are adaptable and responsive to changing priorities, taking ownership of your work while recognising when to seek guidance.

Essential Skills:

• Basic knowledge of Windows and/or macOS operating systems.

• Working knowledge of Microsoft Office and standard PC applications.

• Understanding of computer hardware, peripherals and networking fundamentals.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Experience delivering customer-focused services.

• Ability to explain technical issues clearly to non-technical users.

• Ability to work effectively under pressure.

• Demonstrable enthusiasm for learning new technologies and developing technical skills.

About Us

The Service Delivery team provides critical infrastructure and user support services that enable world-leading research and operational excellence across the Institute. We are committed to delivering secure, reliable and customer-centric IT solutions.

As part of a collaborative and supportive environment, we invest in developing our people, promote continuous learning, and maintain high standards of service delivery aligned with organisational goals.

Other Information:

This role is campus-based at the Wellcome Sanger Institute and requires 100% on-site presence.

Hybrid or remote working is not available for this position due to the hands-on nature of the role and the need to support on-site infrastructure and users.

Application Process:

Please apply with your CV and a Cover Letter outlining how you meet the essential skills set out above, why you want to apply to this role and what value/experience you can bring.

• Salary per annum:£28,247 to £30,000Role Profile
• Contract Length:6 months Fixed Term Contract
• Closing Date:15th March 2026

Hybrid Working at Wellcome Sanger:

We recognise that there are many benefits to Hybrid Working; including an improved work-life balance, with more focused time, as well as the ability to organise working time so that collaborative opportunities and team discussions are facilitated on campus. The hybrid working arrangement will vary for different roles and teams. The nature of your role and the type of work you do will determine if a hybrid working arrangement is possible.

Equality, Diversity and Inclusion:

We aim to attract, recruit, retain and develop talent from the widest possible talent pool, thereby gaining insight and access to different markets to generate a greater impact on the world. We have a supportive culture with the following staff networks, LGBTQ+, Parents and Carers, Disability and Race Equity to bring people together to share experiences, offer specific support and development opportunities and raise awareness. The networks are also a place for allies to provide support to others.

We want our people to be whoever they want to be because we believe people who bring their best selves to work, do their best work. That’s why we’re committed to creating a truly inclusive culture at Sanger Institute. We will consider all individuals without discrimination and are committed to creating an inclusive environment for all employees, where everyone can thrive.

Our Benefits:

We are proud to deliver an awarding campus-wide employee wellbeing strategy and programme. The importance of good health and adopting a healthier lifestyle and the commitment to reduce work-related stress is strongly acknowledged and recognised at Sanger Institute.

Sanger Institute became a signatory of the International Technician Commitment initiative In March 2018.  The Technician Commitment aims to empower and ensure visibility, recognition, career development and sustainability for technicians working in higher education and research, across all disciplines.

About Us

Life at the Sanger Institute is unique. We are tackling some of the most difficult challenges in genomic research. Our people are shaping the future by delivering life-changing science with the reach, scale, and creativity to solve some of humanity’s greatest challenges. We aim to attract, recruit, retain and develop talent from the widest possible talent pool, thereby gaining insight and access to different markets to generate a greater impact on the world.

Benefits

We offer an attractive benefits package at the Wellcome Sanger Institute. We appreciate the importance of achieving work-life balance and support this with a number of family and carer-friendly policies. Plus a flexible working policy for those who may wish to amend their working pattern or arrangement.

Visa Sponsorship

Each year, the Wellcome Sanger Institute welcomes researchers from around the world to the Genome Campus to collaborate and drive cutting-edge science. Whether you're joining as faculty, a postdoc, or a visitor, our dedicated International Team offers expert guidance and support throughout your journey, promoting the Institute’s global and collaborative ethos.